Upfront Plan support

We’re moving your services to Upfront Plans

Moving to an Upfront Plan means:
  • your new plan may have a different price or data inclusion
  • your existing discounts and credits may change
  • the way you pay will be changing.

Why you’re moving to Upfront Plans

To simplify our services, we're discontinuing some older plans. As part of this effort, you’ll now be moving to our Upfront Plans. Upfront Plans are month-to-month plans that have no excess data charges, and you'll pay for them in advance.

Which of my services are moving to Upfront Plans?

It's important for you to understand the changes to your plan inclusions, plan price and payment method. Read on to learn more.

What does this mean for me?

When you move to our Upfront Plans, the following will change for you:

Data sharing

Share your data between eligible mobile or data plans on your account.

The way you pay

You’ll no longer receive a Telstra bill. With our Upfront Plans, you’ll pay for all your services in advance with Autopay, a form of direct debit.

International calls

Your Upfront Plan includes 30 minutes of calls to standard international numbers.

International roaming

You’ll only be able to roam in selected destinations by buying an International Roaming Day Pass.

Upfront Plan inclusions

Note: Data Plans are also called the Mobile Broadband (MBB) Plans.

  • Small , Telstra Upfront Data Plan

    30GB | $25/mth

    Plan price may change

    Includes:
    • 4G and 5G network access. Read more on plan speeds
    • Flexible, no lock-in plan
    • No excess data charges
    • Share your data between up to 20 eligible mobile or data plans on your account
    • Access International Roaming with an International Roaming Day Pass

    Not included:

    • Telstra AIR
    • eSIM
    All for use in Australia
    Critical Information Summary

  • Medium , Telstra Upfront Data Plan

    75GB | $58/mth

    Plan price may change

    Includes:
    • Uncapped 4G and 5G speeds. Read more on plan speeds
    • Flexible, no lock-in plan
    • No excess data charges
    • Share your data between up to 20 eligible mobile or data plans on your account
    • Access International Roaming with an International Roaming Day Pass

    Not included:

    • Telstra AIR
    • eSIM
    All for use in Australia
    Critical Information Summary

  • Large , Telstra Upfront Data Plan

    400GB | $110/mth

    Plan price may change

    Includes:
    • Uncapped 4G and 5G speeds. Read more on plan speeds
    • Flexible, no lock-in plan
    • No excess data charges
    • Share your data between up to 20 eligible mobile or data plans on your account
    • Access International Roaming with an International Roaming Day Pass

    Not included:

    • Telstra AIR
    • eSIM
    All for use in Australia
    Critical Information Summary

Note: For upfront plans, the 250Mbps Superfast Speed add-on is included in the Ultimate nbn® Plan and the 700Mbps Ultrafast Speed add-on is included in the Ultrafast nbn® Plan.

  • Basic nbn® , UNLIMITED DATA

    Month-to-month

    $89/mth

    nbnTM25 – 25Mbps typical evening speed 7pm - 11pm:
    • 25
      Mbps

      Download

    • 4
      Mbps

      Upload

    Standard Speed details
    Speeds experienced may be lower due to factors including in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary

  • Essential nbn® , UNLIMITED DATA

    Month-to-month

    $105/mth

    nbnTM50 – 50Mbps typical evening speed 7pm - 11pm:
    • 50
      Mbps

      Download

    • 17
      Mbps

      Upload

    Standard+ Speed details
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary

  • Premium nbn® , UNLIMITED DATA

    Month-to-month

    $110/mth

    nbnTM100 – 100Mbps typical evening speed 7pm - 11pm:
    • 100
      Mbps

      Download

    • 17
      Mbps

      Upload

    Premium Speed details
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We're unable to estimate the maximum speeds at your address until you're on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
    We're unable to estimate the maximum speeds at your address until you're on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Premium speed is not available.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Premium speed is not available.
    As your connection type is Fixed Wireless, unfortunately Premium speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary

  • Ultimate nbn® , UNLIMITED DATA

    Month-to-month

    $130/mth

    nbnTM250 – 250Mbps typical evening speed 7pm - 11pm:
    Typical plan speeds 7pm-11pm:
    Typical plan speeds 7pm-11pm:
    • 250
      Mbps

      Download

    • 22
      Mbps

      Upload

    Superfast Speed details
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    As your nbn connection type is FTTB, Superfast speed isn’t available at your address.
    As your nbn connection type is FTTN, Superfast speed isn’t available at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Superfast speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Superfast speed is not available.
    As your connection type is Fixed Wireless, unfortunately Superfast speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.

    Critical Information Summary

  • Ultrafast nbn® , UNLIMITED DATA

    Month-to-month

    $150/mth

    nbn®1000 – 1000Mbps typical evening speed 7pm - 11pm:
    Typical evening speeds 7pm-11pm:
    Typical evening speeds 7pm-11pm:
    • 700
      Mbps

      Download

    • 40
      Mbps

      Upload

    Ultrafast Speed details
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.
    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
    As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.
    As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultimate speed is not available.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultimate speed is not available.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.

    Critical Information Summary

  • Basic nbn® , UNLIMITED DATA

    Month-to-month

    $89/mth

    Typical evening speed 7pm-11pm:
    • 2 - 23
      Mbps

      Download

    • 3
      Mbps

      Upload

    Best uses for FW Standard Speed
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary

  • Essential nbn® , UNLIMITED DATA

    Month-to-month

    $105/mth

    Typical evening speed 7pm-11pm:
    • 2 - 55
      Mbps

      Download

    • 4
      Mbps

      Upload

    Best uses for FW Plus Speed
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Critical Information Summary

Business Essential , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

Month-to-month

$115/mth

nbn®50 | 50Mbps typical plan speed (9am-5pm weekdays)
  • 50
    Mbps

    Download

  • 17
    Mbps

    Upload

Best uses for Standard Plus Speed

This plan's maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

Maximum speeds at your address on this plan:
  • Mbps

    Download

  • Mbps

    Upload

We recommend a lower plan as this plan’s maximum download speed is 50 Mbps and your nbn connection supports a maximum download speed below 25Mbps.

If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.

This plan’s maximum download speed is 50 Mbps. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .

This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed.

This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premises set up/wiring.

Home Phone Plan , Upfront Home Plan

$50/mth

To check all plan inclusions, go to the Critical Information Summary.

Payments

Your new payment method: AutoPay

You’re currently using direct debit to pay for your plans, so you’ll now pay via AutoPay. AutoPay is a form of direct debit that allows you to pay upfront for your services each month. Since your Upfront Plan has a fixed monthly cost, you’ll no longer receive a Telstra bill.

Each month on your payment date, we’ll automatically charge the monthly cost of your services to your selected payment method—either a bank account or a credit/debit card. This payment will cover you for the month ahead. You can manage your AutoPay payments through the My Telstra app or My Telstra in a browser.

If you have device repayments, Telstra One Number (TON), Upgrade & Protect, Wi-Fi Booster or Foxtel from Telstra, these will be carried over to your new plan.

Here’s how your monthly payments will work:

  1. You'll get a reminder

    You'll get a reminder notification 3 days before your AutoPay payment is due for the Upfront Plan.

  2. Paying upfront

    Your AutoPay payment will be taken out on your payment date for the month ahead.

  3. We'll send you an AutoPay receipt

    We’ll send you a digital receipt once your payment has been processed. You can also view your digital receipt in the My Telstra app or My Telstra in a browser.

  4. Separate payments for entertainment

    You'll pay for your entertainment media services, like Foxtel Now, Netflix and Kayo via AutoPay once a month on the date you signed up for the subscription.

What’s my payment date?

If you already use AutoPay, we'll keep using the same payment date for your new Upfront services. If you're new to AutoPay, your payment date will be changed as part of your update. Going ahead, this will be the date you'll be charged for your upfront plans and services. Please refer to your email for the exact payment date for your Upfront Plans.

You'll make multiple payments in the first month

During the switch to Upfront Plans, you'll make multiple payments in the first month. Don’t worry – this will only happen once. These payments cover different billing periods:

  • A payment to finalise your old plan covering the previous billing period.
  • Your first AutoPay payment for the new Upfront Plan, covering the month ahead.

If you believe that this may cause financial stress, you can request a payment extension or explore our payment assistance options.

Frequently asked questions

Learn more about Upfront Plans

If you’re an existing Priority Assistance customer, your status will be retained and you don’t need to take any further action.

If you recently applied for Priority Assistance, you may receive new application forms when your plan changes. You don't need to do anything if you've already sent them back. If not, you still have 75 days to return them after the plan change date.

Upfront Plans are not in a contract. All our plans are month-to-month, meaning you can change once a month or cancel at any time.

You can change or cancel your services in the My Telstra app or My Telstra in a browser:

  1. Go to Services and choose your service
  2. Select View or manage your plan
  3. Follow the prompts to change your plan or cancel your plan.

Please note, if you’re paying off a device, any remaining payments will be charged as a lump sum when you cancel. You can find the cost of your device payout in the My Telstra app or My Telstra in a browser.

Our updated plans have MessageBank activated. To turn MessageBank off on your mobile or phone line, please follow the instructions below. 

 

To turn MessageBank off on your mobile:

  • Open the My Telstra app or My Telstra in a browser
  • Navigate to Services and select your service
  • Tap the three dots in the top right-hand side
  • Select Manage your MessageBank to make changes 
  • Swipe the MessageBank toggle to off and then tap Update settings.

You can find more information about MessageBank on our MessageBank for mobiles support page.

 

To turn MessageBank off on your phone line:

  • Lift up your phone handset
  • Dial #99# to switch off MessageBank
  • Hang up.

You can find more information about MessageBank on our MessageBank for phone lines support page.

Learn more about payments

If you’re a pensioner, we have a range of concession offers for eligible healthcare card holders or valid concession card holders. If you’re having difficulty paying or your circumstances have changed, you can explore our payment assistance options.

Currently, you can only make full payments through direct debit on your nominated AutoPay payment date.

We're working on future options that will provide greater payment flexibility.

Yes, you can extend the next payment date for an Upfront Plan or service. To do this:

  1. Sign into My Telstra and go to Payments
  2. Select the card with details about your upcoming AutoPay payment details
  3. Select Having trouble paying
  4. Select Payment extension and follow the prompts. 

The AutoPay payment will be made on the same day every month. If the payment fails, you'll get an email and SMS from us asking you to pay manually in the My Telstra app or My Telstra in a browser.

You have 10 days to make a payment. If you don't make a payment, we will retry your AutoPay payment on day 9, one day before the service suspension begins on day 10. Check your preferred payment method is valid and has sufficient funds.

You can check your upcoming payment date in My Telstra.

More about failed payments

If you have any remaining payments or refunds:

  • you'll receive a refund cheque at your address in approximately four weeks on any applicable credits or refunds for more than $4.99 and up to $250.
  • you'll need to contact us if your applicable credit or refund is less than $4.99 or more than $250.
  • you'll need to pay any remaining roaming charges
  • you'll need to cancel your automatic flexible or recurring payments.

We don't accept BPAY as a payment method for Upfront Plans on AutoPay. Your payment will not be processed if you use BPAY to pay for your upfront plans and services.

Things you need to know

This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5Mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.

Need help?

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Download My Telstra

Helping you when times are tough

Depending on your level of urgency, we have flexible options that can help keep you connected.

Explore payment assistance

Message us

We're here and ready to help.

Message us