Upfront Plan support

We’re moving your services to Upfront Plans

Moving to an Upfront Plan means:
  • your new plan may have a different price or data inclusion
  • your existing discounts and credits may change
  • the way you pay will be changing.
You can find personalised information about your plan, credits or discounts in the email or letter we've sent you.

What's happening?

What's changing?

all upfront plans

The way you pay

You’ll no longer receive a Telstra bill. With our Upfront Plans, you’ll pay for all your services in advance with Autopay, a form of direct debit.

Upfront Mobile & Data Plans

International roaming

Pay-as-you-go (PAYG) Roaming is no longer available. You’ll only be able to roam in selected destinations by buying an International Roaming Day Pass, which will be automatically enabled unless switched off in the My Telstra app. 

Upfront mobile & home phone plans

International calling

Your Upfront Plan includes 30 minutes of calls for all mobile plans and home phones to standard international numbers.

Upfront Plan inclusions

Plan price changes from 1 July 2025

Most of our plan prices across Telstra are changing and may affect your plan price from 1 July 2025. Plan prices may change again going forward.

Note: Data Plans are also called the Mobile Broadband (MBB) Plans.

Note: For upfront plans, the 250Mbps Superfast Speed add-on is included in the Ultimate nbn® Plan and the 700Mbps Ultrafast Speed add-on is included in the Ultrafast nbn® Plan.

5G Internet , 1000GB DATA

$85/mth

5G Internet | Average busy period (9am-5pm)
  • 300
    Mbps

    Download

  • 30
    Mbps

    Upload

Typical busy period speed range 9am-5pm

Download: 30 - 600Mbps
Upload: 5 - 70Mbps

Speeds experienced may be slower and can vary due to a number of factors and will change over time.

We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

Speeds experienced may be lower due to factors incl. in-home set up/wiring.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.

We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

Speeds experienced may be lower due to factors incl. in-home set up/wiring.
Maximum speeds at your address on this plan:
  • Mbps

    Download

  • Mbps

    Upload

This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
This plan’s maximum download speed is supported at your address.
This plan’s maximum download speed is supported at your address.
This plan’s maximum download speed is supported at your address.
This plan’s maximum download speed is supported at your address.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.
No lock-in contracts

To check all plan inclusions, go to the Critical Information Summary.

Business Essential , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

Month-to-month

$115/mth

Price increases to $120/mth from 1 July 2025. Plan price may change.
nbn®50 | 50Mbps typical plan speed (9am-5pm weekdays)
  • 50
    Mbps

    Download

  • 17
    Mbps

    Upload

This plan's maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

Maximum speeds at your address on this plan:
  • Mbps

    Download

  • Mbps

    Upload

We recommend a lower plan as this plan’s maximum download speed is 50 Mbps and your nbn connection supports a maximum download speed below 25Mbps.

If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.

This plan’s maximum download speed is 50 Mbps. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .

This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed.

This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premises set up/wiring.

Business Premium nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable

Month-to-month

$140/mth

Price reduces to $125/mth from 1 July 2025. Plan price may change.
nbn®100 | 100Mbps typical plan speed (9am-5pm weekdays)
  • 100
    Mbps

    Download

  • 32
    Mbps

    Upload

This plan's maximum download speed is 100 Mbps. Your nbn connection supports this download speed.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring.
Speeds experienced may be lower due to factors incl. in-premise set up/wiring.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

Maximum speeds at your address on this plan:
  • Mbps

    Download

  • Mbps

    Upload

We recommend a lower plan as this plan’s maximum download speed is 100 Mbps and your nbn connection supports a maximum download speed below 25Mbps.

If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.

This plan’s maximum download speed is 100 Mbps. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .

This plan’s maximum download speed is 100 Mbps. Your nbn connection supports this download speed.

This plan’s maximum download speed is 100 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

This plan’s maximum download speed is 100 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.

Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premises set up/wiring.

Home Phone Plan , Upfront Home Plan

$50/mth

To check all plan inclusions, go to the Critical Information Summary.

PSTN Home Phone Plan , Upfront PSTN Home Phone

$50/mth

  • Flexible, no lock-in contract
  • Unlimited standard national calls and texts
  • Unlimited calls to 13 numbers and directory assistance
  • Messagebank®
  • Calling Number Display.

Your new payment method: AutoPay

Your Upfront Plan has a fixed monthly cost with no excess data charges, so you won't receive a bill. We’ll send you a digital receipt once your payment has been processed. Each month on your payment date, we'll automatically charge your selected payment method (bank account or credit/debit card) for the upcoming month. You can manage your AutoPay payments through the My Telstra app or My Telstra in a browser.

Please note: During the switch to Upfront Plans, you'll make multiple payments in the first month

If you have device repayments, Telstra One Number (TON), Upgrade & Protect, Wi-Fi Booster, Foxtel Now or Foxtel from Telstra, these will be included in your new plan. Any current discounts with an expiry date will also be carried over until they expire. 

How does AutoPay work?

  1. You'll get a reminder

  2. Paying upfront

  3. We'll send you an AutoPay receipt

  4. Separate payments for entertainment

What happens to the credit on my account?

Once all your services have moved to Upfront Plans, and you have a remaining credit that is:

  • More than $4.99 and up to $250: You'll receive a cheque at your address in approximately four weeks
  • Less than $4.99 or more than $250: You'll need to message us.

    Please note: If you message us and we tell you that your credit will be transferred to the Upfront Plan, it will take some time and will not be transferred immediately. Therefore, a full Autopay payment will be charged to your default payment method (credit/debit card or bank account) on your monthly payment date until your credit transfer is complete.

What's my new payment date?

If you already use AutoPay: We'll keep using the same payment date for your services.

If you're new to AutoPay: Your payment date will be changed as part of your update. Going ahead, this will be the date you'll be charged each month for your upfront plans and services.

You can find your payment date in the email or letter we've sent you or in the Payments tab in My Telstra app.

Frequently asked questions

Priority and financial assistance

If you’re a pensioner, we have a range of concession offers for eligible healthcare card holders or valid concession card holders. If you’re having difficulty paying or your circumstances have changed, you can explore our payment assistance options.

 

If you’re an existing Priority Assistance customer, your status will be retained and you don’t need to take any further action.

If you recently applied for Priority Assistance, you may receive new application forms when your plan changes. You don't need to do anything if you've already sent them back. If not, you still have 75 days to return them after the plan change date.

Manage your plan

Upfront Plans are not in a contract. All our plans are month-to-month, meaning you can change once a month or cancel at any time.

You can change or cancel your services in the My Telstra app or My Telstra in a browser:

  • Go to Services and choose your service
  • Select View or manage your plan
  • Follow the prompts to change your plan or cancel your plan.

Please note, if you’re paying off a device, any remaining payments will be charged as a lump sum when you cancel. You can find the cost of your device payout in the My Telstra app or My Telstra in a browser.

Our updated plans have MessageBank activated. To turn MessageBank off on your mobile or phone line, please follow the instructions below. 

To turn MessageBank off on your mobile:

  • Open the My Telstra app or My Telstra in a browser
  • Navigate to Services and select your service
  • Tap the three dots in the top right-hand side
  • Select Manage your MessageBank to make changes 
  • Swipe the MessageBank toggle to off and then tap Update settings.

You can find more information about MessageBank on our MessageBank for mobiles support page.

 

To turn MessageBank off on your phone line:

  • Lift up your phone handset
  • Dial #99# to switch off MessageBank
  • Hang up.

You can find more information about MessageBank on our MessageBank for phone lines support page.

Payments and billing

To change your default/selected payment method in the My Telstra app:

1. Sign into My Telstra and go to Payments

2. Scroll down and select Manage payment methods

3. Follow the prompts to change your default/selected payment method.

 

The AutoPay payment will be made on the same day every month. If the payment fails, you'll get an email and SMS from us asking you to pay manually in the My Telstra app or My Telstra in a browser.

You have 10 days to make a payment. If you don't make a payment, we will retry your AutoPay payment on day 9, one day before the service suspension begins on day 10. Check your preferred payment method is valid and has sufficient funds.

Check your upcoming payment date in the Payments tab of My Telstra app or My Telstra in a browser.

Any discounts on your current plan will be carried over and applied until they expire.

We don't accept BPAY as a payment method for Upfront Plans on AutoPay. Your payment will not be processed if you use BPAY to pay for your Upfront Plans and services.

If you have any remaining payments or refunds:

  • you'll receive a refund cheque at your address in approximately four weeks on any applicable credits or refunds for more than $4.99 and up to $250.
  • you'll need to contact us if your applicable credit or refund is less than $4.99 or more than $250.
  •  you'll need to pay any remaining roaming charges
  • you'll need to cancel your automatic flexible or recurring payments.

Currently, you can only make full payments through direct debit on your nominated AutoPay payment date.

We're working on future options that will provide greater payment flexibility.

Yes, you can extend the next payment date for an Upfront plan or service. To do this:

  1. Sign into My Telstra and go to Payments
  2. Select the card with your upcoming AutoPay payment details 
  3. Select Having trouble paying
  4. Select Payment extension.

You can only extend consecutive payments if you’ve paid the previous extension in full.

Previously, your entertainment and Foxtel subscriptions were billed together with your other Post-Paid services.

We can't do this with AutoPay. So, these subscriptions will now be charged separately. Each month, you'll pay for each of your entertainment and Foxtel subscriptions on the same date you signed up for them.

To request a refund or to dispute an AutoPay charge:

  • Sign into My Telstra and go to Payments
  • Select Past payments and choose the receipt you'd like to request a refund for
  • Scroll down to More about your payment
  • Select Request a refund and follow the prompts.

Data usage

This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5Mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load. In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies. 

Need help?

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Helping you when times are tough

Depending on your level of urgency, we have flexible options that can help keep you connected.

Message us

We're here and ready to help.