Manage Your Account

Showing 13 articles

• What is an International Day Pass?

• How to enable an International Day Pass

• International roaming country availability and pricing

• SMS usage alerts while overseas

• International Roaming Day Pass Data Top-Up

• How do I port my number to Telstra and how long will it take?

• Updating your account

• Manage your account

• Payment options

• Bill delivery options

• Check your International Day Pass usage

• Making calls on International Roaming

• Lost or stolen phones and devices

• Set up International Roaming for travel overseas

• How to update Call/Service barring settings?

• How to retrieve a forgotten username or password of my Your Telstra Tools?

• How to retrieve your PUK code?

• What are the benefits of Your Telstra Tools?

• Does my broadband contract start again if I move premises?

• Your Telstra tools take the tour

• How to register your business with Your Telstra Tools

• How do I transfer my service?

  You can transfer your Telstra services either to an individual or to a business (for services available to business customers only). Either way, both parties must agree to the transfer. You can choose to transfer all services on your account, or some of those services.

  Tip: check your ABN/ACN by using the ABN search tool.

  Choose the form which suits your needs:

  • Transfer from a Business to Business
  • Transfer from an Individual to a Business
  • Transfer from a Business to an Individual
  • Transfer from an Individual to Individual

• Steps for moving or setting up a new office

• What services could help me after I've moved?

• Will I keep the same 1300 or 1800 number(s) when I move?

• Where can I get help and/or answers for billing queries?

• How can I keep control over my direct debit payments?

• I paid my bill but still received a late payment reminder notification.

• View my bill online

• View my unbilled activity online

• Set Up Direct Debit Payments Online

• Get your bill notification

• How to activate email bills instead of paper

• How To request a bill or payment extension

• How to download your bill using Your Telstra Tools

• How to pay your bill online

• I've lost or can't remember my Your Telstra Tools username or password. How can I find out what it is?

• How do I reset Your Telstra Tools password?

• Understanding the ACT Government Utilities Tax Charge

• Track mobile broadband usage

• Understanding your Telstra bill

• Managing your data

• 24x7 App for Business

• Can I keep the same number when I move office?

• How to Setup Data Notifications for Group and Individual Services?

• How to manage your data online

• How to limit your mobile data usage by setting a handset usage limit?

• What can I do if I've been charged extra for using the internet on my phone?

• How do I estimate my mobile data usage?