How do I authorise someone to access my account?

If you’re the account holder or ‘Legal Lessee’, you can appoint one or more authorised representatives to act on your behalf. Various levels of access can be provided depending on employee requirements and authority. 

You can add or remove an authorised representative by:

• Phone: 13 22 00
• Email: enquiries@support-team.telstra.com and put ‘Update account details’ in the subject line. Your request must be on company letterhead or be sent from a company email in order to be accepted.
• Fax: 1300 556 737
• Mail:
  Telstra Customer Support 
  Correspondence Team – Update Account Details 
  Locked Bag 20026 
  Melbourne 3001

Yes, you can transfer ownership of mobiles, landlines, internet services or your Telstra account to another individual or business. For more information and forms for this process, visit our page on transferring ownership of your account. 

We have a dedicated team to help you in the event of death. Visit our Bereavement support page for all the necessary information.