The Pre-Paid Community Mobile Plan has been created specifically for our customers who live in remote communities. Featuring unlimited calls and texts to standard Australian numbers, with 25GB of data to use in Australia over a 14 day period – we're providing more ways to get connected.
Only available to purchase in-store at selected locations or by calling us on 13 22 00.
Unlimited calls and texts within Australia. Continuous data rollover of up to 200GB when you recharge before expiry.
Download speeds are capped at 150mbps on our 4G and 5G network. Typical speeds will be slower and fluctuate due to various factors. Learn more about our network speeds.
This plan is available to customers living in a remote community. If you are unsure if the area you live in is classified as a remote community, you can contact us to discuss, or check if you live in one of the eligible postcodes.
The Pre-Paid Community Mobile Plan is only available to purchase in-store at selected community stores or by calling us on 13 22 00.
We want to make sure that the Pre-Paid Community Mobile Plan is only being used by the customers it is designed for, so we’ve limited the ability to change to this plan through the app and online. If you move off the plan and want to go back on, you can also call us on 13 22 00 or visit us in-store.
First Nations customers can also call the First Nations Connect team on 1800 444 403.
Once you have purchased your Pre-Paid Community Mobile Plan, you'll need to wait until your SIM arrives in the mail and then activate online.
The easiest way to recharge is through the My Telstra app.
You can also recharge online with My Telstra.
You can also choose to recharge your service now or have a digital recharge voucher emailed to you for later use (available for selected recharges only).
A digital recharge voucher gives you the flexibility to pay for your recharge at a time that suits you, allowing you to save it for when you need it. You can also buy a voucher as a gift for someone else.
Recharge vouchers vs. digital recharge vouchers
A recharge voucher is a physical voucher that you buy in-store. A digital recharge voucher is one that you buy online and is emailed to you for easy access, anytime.
If you still have data left over and you’ve reached the end of your recharge period, you can rollover up to 200GB of your unused data. Simply recharge before expiry on Telstra Pre-Paid Mobile.
For use in Australia.
No, you cannot. The 14 day recharge is only available on the Pre-Paid Community Mobile Plan.
You still have six months to recharge from the expiry date if you wish to keep the service active. We will also send you an SMS two days prior to your recharge expiring as a reminder to recharge.
Yes, you can set up auto recharge so you don’t have to worry about running out of calls, texts and data. You’ll also continue receiving low credit and expiry SMS notifications from us.
You must have a Telstra ID in order to set up auto recharge.
Set up auto recharge in the My Telstra app
Set up auto recharge with My Telstra in a browser
You can visit our online support pages to learn more about the payment assistance program.
If you are one of our First Nations customers, please call the First Nations Connect team on 1800 444 403 so we can find the best way to assist you.
Yes, you can visit our Interpreter Services for more information. If you are a First Nations customer, you can also call our First Nations Connect team on 1800 444 403. We have access to approximately 50 different First Nations languages and dialects.
Compatible device required. Roll over up to 200GB of unused data when you recharge $13-$69 before expiry. Unlimited calls, texts and MMS to standard Australian numbers. Excludes satellite and premium numbers (e.g. 19xx numbers), operator assisted calls (e.g. most 12xx numbers) and diverted calls. Our FairPlay policy applies.
Our network
Telstra 5G now reaches 85% of Australians. The Telstra Mobile Network offers 4GX in all major and regional cities and in over 1,600 towns and communities around Australia. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check our mobile coverage page.
Our speeds
Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.
Download speeds are capped on our 4G and 5G networks on some plans. Your capped download speed is the maximum potential download speed for data included in your recharge. Factors impacting typical speed include location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
More information about Pre-Paid mobile phones can be found in our Support section.