Ways we’re supporting you during COVID-19

Bill assistance

If a bill comes in and it's going to be hard to pay, we can help. We offer flexible payment options if you're experiencing difficulties.

Helping you navigate the digital world

Learn to use the app

You can manage your services and payments, get help, check for outages, track orders and so much more – all while you’re at home or on-the-go.

Talk to us

Got a question? We can guide you through our app or website

Tech Savvy senior

Register for training and learn how to confidently and easily master new technology and skills.

Don't have the app yet?

Download the app to view services, bills and manager payment on the go. Get the help you need without the wait. You can also check for outages, track orders and troubleshoot issues.

Don't have a Telstra ID yet?

If you don't have a Telstra ID, you can set one up

Financial hardship support

Everyone has unique circumstances, so we will work with you to find a solution on a case-by-case basis.