Can I purchase in the Rewards Store with Points + Pay?
Learn how Points + Pay lets you combine Telstra Plus points with an eligible payment method to shop in the Telstra Plus Rewards Store.
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What are the Points + Pay options in the Rewards Store?
As a Telstra Plus member, you can use Points + Pay to purchase eligible products in the Telstra Plus Rewards Store.
Points + Pay lets you combine your available Telstra Plus points with a valid debit or credit card payment at checkout.
How do I use Points + Pay in the Rewards Store?
When you select an eligible product in the Telstra Plus Rewards Store, you'll be shown a set combination of points and pay required to put towards the purchase of that product.
You can choose how many Telstra Plus points you'd like to put towards your purchase using the points slider. As you adjust the slider, the remaining amount payable by debit or credit card will be updated automatically.
Once you've selected your preferred combination of points and payment, simply proceed to checkout and complete your purchase.
Frequently asked questions
Yes. If you ordered using Telstra Plus points, the points will be deducted immediately after you complete your purchase.
Yes. You can make a purchase in the Rewards Store with just your points. You'll need to have the appropriate account authority and the required points for the product.
Once your order is returned and it’s deemed eligible for a refund, your points (and any dollar amount if you used Points + Pay) will be refunded to your account within 7 business days.
No. Refunds are processed using the same payment method(s) used for the original purchase.
For example, if you paid using 10,000 Telstra Plus points and $50, you'll receive 10,000 points back to your Telstra Plus account and $50 refunded to your original payment method.
You can't choose to receive the full refund as points only or payment only.
Yes, your tax invoice will be sent via email after checkout.
Check that your default credit/debit card details are up to date and haven’t expired, then try again. If the issue continues, contact your bank for further support.
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