Get help with my Rewards Store order
There are a few ways to get support for your Telstra Plus Rewards Store order. Learn how to contact the right team, track your order, and what to do if something isn’t as expected.
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What support is available if there’s a problem with my Telstra Plus Rewards Store order?
For any questions or issues, you can submit an enquiry via the Concierge team enquiry form.
Alternatively, you can access the Concierge team enquiry form via the My Telstra app.
- Go to Help ?
- Select Your orders
- Select the order you want to enquire about
- Scroll down to select Submit Concierge team enquiry.
If you’ve received an item that’s faulty, damaged or incorrect, learn how you can Return a product you purchased in the Telstra Plus Rewards Store.
Frequently asked questions
If the item is faulty or damaged, you can request a return through the Concierge team enquiry form. However, we do not accept returns if you change your mind.
Learn more about how to Return a product you purchased in the Telstra Plus Rewards Store.
We don’t offer exchanges for Telstra Plus Rewards Store orders.
No, once your order is placed, it can’t be cancelled.
If you need help with your order, submit an enquiry via the Concierge team enquiry form.
If you’ve received an item that’s faulty, damaged or incorrect, you can request a return through the Concierge team enquiry form.
Learn about how to Return a product I purchased in the Telstra Plus Rewards Store
Delivery is typically up to 3 business days for metro areas and up to 7 business days for regional areas, subject to product availability.
If your order hasn’t arrived when expected, first check its delivery status directly on the Australia Post website.
If your order status shows Delivered on Australia Post delivery tracker but you haven't received it, submit an enquiry via the Concierge team enquiry form.
Check that your default credit/debit card details are up to date and haven’t expired, then try again. If the issue continues, contact your bank for further support.
If you think you've been charged incorrectly, submit an enquiry via the Concierge team enquiry form.
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
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Concierge support
Need any help with your Telstra Plus Rewards Store purchases in the My Telstra app? Send an enquiry to the Concierge team.
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