Track my Rewards Store order
You can track your Telstra Plus Rewards Store order via Australia Post, the My Telstra app or the online order tracker.
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Where can I track my order?
You can track your Telstra Plus Rewards Store order in three ways:
- Australia Post online
Once your Telstra Plus Rewards Store order has been shipped, we’ll send you a shipping confirmation email or SMS with your tracking link.
You can check your parcel’s status directly on Australia Post. - In the My Telstra app
You can check your order status in the My Telstra app:- Go to Help?
- Scroll to Stay up to date and select Your orders
- View Pending orders.
- Our online Order tracker
You can also track your Telstra Plus Rewards Store order using our online tracker.
Simply enter your order number to view the latest status and estimated delivery time.
Track your order
Frequently asked questions
If your order hasn’t arrived when expected, first check its delivery status directly on Australia Post.
If your order status shows Delivered on Australia Post delivery tracker but you haven't received it, submit an enquiry via the Concierge team enquiry form.
Over the course of your delivery, you may see a few different statuses in My Telstra:
In progress – Your order is still being prepared.
Shipped – Your order is on its way. Check the estimated delivery date in the Order Tracker.
Completed– Your order has been marked as completed.
Cancelled – Your order has been cancelled and will be refunded to the original payment method within 5 business days. Orders may be cancelled by the product supplier in the event the product you ordered is out of stock.
Please submit an enquiry via the Concierge team enquiry form.
If you didn't receive your confirmation email or SMS, you can log into My Telstra to check your order was successful.
To access your order confirmation in My Telstra:
- Go to Help ?
- Scroll to Stay up to date and select Your orders
- View Pending orders to access your order status and details
- An In progress status means your order was successful.
If you can see your order in My Telstra, but didn't receive the order confirmation, check your contact details as the email may have been sent to a different email address.
Can't see the Telstra Plus Rewards Store order in My Telstra?
If you didn’t receive an order confirmation after completing your order, it most likely didn’t process. Try placing your order again.
You can track all Pending orders and Order history from the Telstra Plus Rewards Store.
To track your order in My Telstra:
- Go to Help ?
- Scroll to Stay up to date and select Your orders
- View Pending orders to check current orders or select Order history to check previous orders.
You can find your order number on your confirmation email or SMS.
Alternatively, you can view your orders in the My Telstra app:
- Go to Help ?
- Scroll to Stay up to date and select Your orders
- View Pending orders to check your order number.
There is no Click & Collect option for Telstra Plus Rewards Store orders.
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Concierge support
Need any help with your Telstra Plus Rewards Store purchases in the My Telstra app? Send an enquiry to the Concierge team.
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If you'd like to speak with us in your preferred language, we've got you covered.