Can I cancel my Telstra Plus Rewards Store order?
Telstra Plus Rewards Store orders can’t be changed or cancelled. Learn what to do if you need help or there’s an issue with your order.
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Can I cancel my Telstra Plus Rewards Store order?
No, once your order is placed, it can’t be cancelled or changed.
What if there’s a problem with my Telstra Plus Rewards Store order?
If you’ve received an item that’s faulty, damaged or incorrect, you can request a return through the Concierge team enquiry form.
Alternatively, you can access the Concierge team enquiry form via the My Telstra app.
- Go to Help ?
- Select Your orders
- Select the order you want to enquire about
- Scroll down to select Submit Concierge team enquiry.
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Need any help with your Telstra Plus Rewards Store purchases in the My Telstra app? Send an enquiry to the Concierge team.
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