What delivery options are available for Rewards Store orders?
Learn about Telstra Plus Rewards Store delivery, including shipping, tracking, delivery timeframes and service areas.
Take me to
We partner with Australia Post to deliver Telstra Plus Rewards Store orders.
All orders are delivered to the address provided at checkout, with free standard delivery included. Delivery options may vary depending on the product and delivery location.
What are the standard delivery timeframes?
Subject to product availability, delivery typically takes:
- up to 3 business days for metro areas
- up to 7 business days for regional areas.
Frequently asked questions
No, Telstra Plus Rewards Store orders can’t be picked up in person.
There is no Click and Collect option for Telstra Plus Rewards Store orders.
Our Rewards Store delivery partner Australia Post delivers to most locations across Australia, including many regional areas. However, some remote locations may be excluded from delivery.
Yes, delivery is free when you purchase products in the Telstra Plus Rewards Store.
Once you place your Reward Store order, it’s very difficult to make changes.
After your order has been dispatched, we won’t be able to change your delivery address.
Learn how to get help with your Rewards Store order.
Some products we deliver can be left at your premises when you’re not there, if the courier considers it’s safe to leave them.
However, there are some products we can’t leave when you’re not there. If you can’t be at home, your parcel will be sent to the post office. Please present your photo ID when you collect it.
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Concierge support
Need any help with your Telstra Plus Rewards Store purchases in the My Telstra app? Send an enquiry to the Concierge team.
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