Upfront Plan support

• Easy set-up – just plug and play 

The Telstra 5G Internet Modem 2 is all the equipment you need to connect your premises to 5G internet.

Step 1 – Find the best location for your modem

Set up your Telstra 5G Internet Modem 2 in the optimal location. Use the modem placement guide in the My Telstra app. The guide includes a map and satellite view of your premises to help get the best connectivity.

Step 2 – Plug in and power up

When the light on the Telstra 5G Internet Modem 2 turns green (a matter of seconds), your 5G Business Internet is ready.

• The new Telstra 5G Internet Modem 2 is Wi-Fi 6 Certified

This means it has passed rigorous testing to meet internationally recognised standards for interoperability, security, and application specific protocols.

Wi-Fi 6 is the next generation of Wi-Fi. It delivers faster Wi-Fi speeds and better Wi-Fi coverage. Wi-Fi 6 also accommodates many more devices at once - from Ultra HD TVs to smart appliances – up to 12 devices on the same Wi-Fi network.

• Compatibility with our fastest ever Wi-Fi booster.

• The option to optimise your connection and speed with our modem placement tool

To set up your Telstra 5G Internet Modem 2 in the optimal location at your address you can use the modem placement guide in the My Telstra app. The guide includes a map and satellite view of your premises to help.

• Made from 95% recycled plastic and comes in 100% recyclable packaging.

If you leave within 24 months, simply return your modem or pay a $400 non-return fee.

Your plan includes 2GB of data at Basic Evening Speeds. Once your 2GB data allowance is exceeded, your broadband speed will be capped at 256kbps until the next payment.

The 2GB of data is incidental to the phone plan and only suitable for very limited internet usage and there is a possibility of unavailability during peak hours for some customers on the Telstra 4G Fixed Wireless network.

This plan comes with a data allowance to use in Australia. You won't be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5Mbps isn't suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load.

In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.

If you'd like more data at uncapped speeds, you can change your plan size once a month.

All our plans include unlimited data, so you don't have to worry about how much data you use.

• No excess data charges
  

Telstra's fair use policy applies.

If you exceed your included data allowance, your speed will be capped at 1.5Mbps, and slowed further in busy periods. This means it is not suitable for HD video or high speed applications and means that some webpages, videos, social media content and files may take longer to load, but you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods.

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network.

• Between 9am-5pm, weekdays
• Speeds experienced may be lower due to factors including in-premises setup and wiring. An nbn service can never go faster than the maximum line speed at your premises.

Suitability

Good for:

• Businesses with up to 5 concurrent users
• Simultaneous emails and browsing
• Social media and SD video streaming
• Video conferencing in High Definition (1080p) on two devices at once
• Fast transfer of large files and data.

Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4G network.

Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Our 5G network reaches over 80% of Australians. To access 5G, you need a 5G compatible device and to be in a 5G coverage area.

Your current plan doesn’t include data sharing with other services on your account.

With our Upfront Plans, you can share your data between up to 20 eligible Upfront Mobile or Data Plans on your account.

You don't need to do anything to use data sharing. It's automatically enabled for Upfront Mobile and Data Plans on the same account, so those plans will automatically share data, up to a total of 20 services per account.

Typical evening speeds (7pm-11pm) 

Great for medium households with 1-5 users at home.

• Stream videos in High Definition (1080p)  
  
• Enjoy responsive online gaming.  
  
• Work or study.
• Download and upload large files.

Speeds experienced may be slower and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

Typical evening speeds (7pm-11pm) 

Good for smaller households with 1-3 users with low data demands. 

• Stream videos in Standard Definition (480p)   
  
• Stream a single video in High Definition (1080p) 
  
• Work and study online while others browse. 
  

Speeds experienced may be slower and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

Your current plan doesn’t include data sharing with other services on your account.

With our Upfront Bundle Plans, you can share your data between up to 5 eligible Upfront Mobile or Data Plans on your account.

You don't need to do anything to use data sharing. It's automatically enabled for Upfront Mobile and Data Plans on the same account, so those plans will automatically share data.

On your current plan, you can buy an International Day Pass on your plan or opt out. Standard international roaming rates apply if you don’t have an International Roaming Day Pass or travel in a country not covered by an International Roaming Day Pass. Pay-as-you-go International Roaming was also available.

With our Upfront Plans, International Roaming Day Pass will automatically be enabled on all Upfront Mobile & Data Plans for selected overseas destinations. You can disable International Roaming in the My Telstra app or My Telstra in a browser (charges may apply outside of Australia). For eligible destinations, more information and rates visit our International Roaming page. If you use all your daily data allowance, you’ll get a text with the option to top up.
Pay-as-you-go (PAYG) International roaming is no longer available with Upfront Plans. 

On your current plan, you have Pay-as-you-go (PAYG) or you can purchase an International Call & SMS Pack. 

Your Upfront Plan will include 30 minutes of calls to standard international numbers, and after that you can purchase an International Calling Pack and continue to make calls to selected destinations. Some destinations are not included in International Calling Packs on Upfront Plans. 

Explore our International Calling Packs and destinations

Please note that if during the month you:

• Increase your plan, your 30-minute allowance will be reset. 
• Decrease your plan, you can keep using your existing 30-minute allowance until it resets at the next monthly payment date. 

On your current plan, International Plus Rates were included. Call rates started at 1¢ per minute plus a 55¢ call connection fee.

Your Upfront Plan will include a phone line with 30 minutes of calls to standard international numbers.

Explore our International Calling Packs and destinations

Please note that if during the month you:

• Increase your plan, your 30-minute allowance will be reset.
• Decrease your plan, you can keep using your existing 30-minute allowance until it resets at the next monthly payment date.

On your current plan, Standard international rates applied, or you could get the $20 Business International Calling Pack for unlimited calls to standard numbers in selected international destinations.

Your Upfront Plan will include a phone line with 30 minutes of calls to standard international numbers.

Please note that if during the month you:

• Increase your plan, your 30-minute allowance will be reset.
• Decrease your plan, you can keep using your existing 30-minute allowance until it resets at the next monthly payment date.

On your current plan, you have Pay-as-you-go (PAYG) or you can purchase an International Call & SMS Pack. 

With our Upfront Plans, you’ll have unlimited SMS and MMS to standard international numbers.

This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5Mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.

• Between 9am-5pm, weekdays
• Speeds experienced may be lower due to factors including in-premises setup and wiring. An nbn service can never go faster than the maximum line speed at your premises.

Suitability

Good for:

• Businesses with up to 10 concurrent users
• Simultaneous browsing, chatting and emails
• HD Video conferencing and streaming on more than two devices
• Fast transfer of large files and data
• Collaborating online
• Accessing networks remotely and VPN support.

1. Easy set-up – just plug and play 

The Telstra 5G Internet Modem 2 is all the equipment you need to connect your premises to 5G internet.

Step 1 – Find the best location for your modem

Set up your Telstra 5G Internet Modem 2 in the optimal location. Use the modem placement guide in the My Telstra app. The guide includes a map and satellite view of your premises to help get the best connectivity.

Step 2 – Plug in and power up

When the light on the Telstra 5G Internet Modem 2 turns green (a matter of seconds), your 5G Business Internet is ready.

2. The new Telstra 5G Internet Modem 2 is Wi-Fi 6 Certified

This means it has passed rigorous testing to meet internationally recognised standards for interoperability, security, and application specific protocols.

Wi-Fi 6 is the next generation of Wi-Fi. It delivers faster Wi-Fi speeds and better Wi-Fi coverage. Wi-Fi 6 also accommodates many more devices at once - from Ultra HD TVs to smart appliances – up to 12 devices on the same Wi-Fi network.

3. Compatibility with our fastest ever Wi-Fi booster.

4. The option to optimise your connection and speed with our modem placement tool

To set up your Telstra 5G Internet Modem 2 in the optimal location at your address you can use the modem placement guide in the My Telstra app. The guide includes a map and satellite view of your premises to help.

5. Made from 95% recycled plastic and comes in 100% recyclable packaging.

If you leave within 24 months, simply return your modem or pay a $400 non-return fee.

Typical speeds (7pm - 11pm) 

Good for smaller households with low data demands

• Streaming a single video in standard definition (480p)
• Simultaneous emails, web browsing and social media
• 1-2 people using multiple devices (browsing only)

Speeds experienced may be lower due to factors including in-home setup and wiring. An nbn service can never go faster than the maximum line speed at your premises, so for FTTN/B/C customers, we will confirm your maximum attainable speeds after connection. 

Typical speeds (7pm - 11pm) 

Good for smaller households with low data demands

• Streaming a single video in standard definition (480p)
• Stream a single video in High Definition (1080p)
• Work and study online while others browse

Speeds experienced may be lower due to factors including in-home setup and wiring. An nbn service can never go faster than the maximum line speed at your premises, so for FTTN/B/C customers, we will confirm your maximum attainable speeds after connection.

Typical speeds (7pm - 11pm)

Great for medium households with moderate data demands

• Stream videos in High Definition (1080p) on two devices at once
• Responsive online gaming 
• Work and study online while others browse  
• Download and upload files 

Speeds experienced may be lower due to factors including in-home setup and wiring. An nbn service can never go faster than the maximum line speed at your premises, so for FTTN/B/C customers, we will confirm your maximum attainable speeds after connection. Standard Plus Evening speeds are not available to most FTTN customers. 

Typical speeds (7pm - 11pm)

Best for larger households with high data demands

• Stream multiple videos in High Definition (1080p)
• Stream videos in Ultra High Definition (4K)
• Work and study online while others stream and game
• Download and upload files

Speeds experienced may be lower due to factors like your in-home set-up and wiring and will be confirmed post-connection for FTTN/B/C. Plan available to HFC, FTTP and some FTTN/B/C customers. 100Mbps typical download speeds not available to most FTTN customers. 

Typical speeds (7pm - 11pm) 

Ideal for busy households with very high data demands

• Stream multiple videos in Ultra High Definition (4K) 
• Stream videos in High Definition (1080p)  
• Seriously responsive gaming 
• Work and study online while others stream and game 
• Smooth video calling 
• Download and upload files

Speeds experienced may be lower due to factors including in-home setup and wiring. Superfast speed is available to FTTP and most HFC customers.

Typical speeds (7pm - 11pm) 

Optimal for busy households with extreme data demands 

• Stream videos in amazing 8K resolution 
• Stream multiple videos in High Definition (1080p)  
• Seriously responsive gaming with live streaming 
• Work and study online while others stream and game 
• Ultra smooth video calling 
• Download and upload large files on multiple devices

Speeds experienced may be lower due to factors including in-home setup and wiring. Ultrafast speed is available to FTTP and some HFC customers.