Connecting your phone and internet to Fibre to the Node (FTTN) or Fibre to the Building (FTTB)

Things you need to know

During the setup of your new nbn connection, you will temporarily lose access to your existing services –including your internet, telephones and medical, fire and security alarms.

It’s important you have an alternative form of communication handy during setup, such as a charged mobile phone.

To ensure a smooth installation:

  • Disconnect any telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets. After you've switched to the nbn, these sockets will no longer work.

  • If you wish to connect your home phones in different areas of the house, existing phone sockets will need to be rewired to work on the nbn.
    • You can organise this with a qualified electrician, or
    • You can use a wireless handset that connects back to base hub plugged into the modem.

  • If you have an older style telephone socket, you’ll need to purchase an adapter. These can be found at most hardware or electronics stores.
     

Let's get started

Do you have any of the following alarms?

Illustration of Monitored Fire AlarmIllustration of Medical Alert ServiceIllustration of Back-to-Base Security AlarmIllustration of Emergency Lift Phone
 

If yes, stop: Contact your device provider to check that it will work on your new nbn™ service. Register these devices with nbn by calling 1800 227 300 or visiting nbn device compatibility page.

These are the parts you need 

Image of a list of parts you need.

 

Before you begin 

You can download a copy of the setup guide.

Make sure you’ve disconnected all devices such as telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets. 

After you’ve switched to the nbn, these sockets will no longer work.

Image showing all the devices unpluged from the phone socket.

 

Important: During set up of your new nbn connection, you will temporarily lose access to your existing services, including your internet, telephone device(s) and medical, fire and security alarms.

It’s important you have an alternative form of communication handy during set up, such as a charged mobile phone.

 

Plug in and connect your new setup

Plug your Telstra Smart ModemTM into a phone socket

 

  1. Plug your Telstra Smart ModemTM into a phone socket


    If you have multiple telephone wall sockets, try the first socket closest to the front of your house.

    If you have a telephone wall socket like the one pictured below, you’ll need to purchase an adaptor. These can be found at most hardware or electronics stores.

     

    Example of a phone wall socket

     

    Important: For the best coverage, place the modem in an open, elevated area, allowing for optimal signal and Wi-Fi strength.

     

     

  2. Plug your Telstra Smart Modem™ into the power outlet

    The power cord is already connected to the Telstra Smart Modem so plug the GREY power adaptor into the wall and ensure the power is on. The Telstra Smart Modem will now turn on.

    When the front light indicator has turned green, you’re good to go. 

     

    Illustration of front light indicator

    Important: On first use, your Telstra Smart Modem may automatically update its software. This will take up to 15 minutes to complete.




  3. Connect your home phone (if required)


    Using your existing phone cable, insert one end into your Smart Modem and the other end into your home phone.

    Remember you must always have the modem switched on to make and receive calls.
     

    Important: To connect your home phone in a different area of the house (e.g. your kitchen), existing phone sockets will need to be rewired to work on the nbn.


    • You can organise this with a qualified electrician, or
    • You can use a wireless handset that connects back to a base hub plugged in to the modem. 

    If you need more help, visit our Support article How do I connect a DECT handset to my Telstra Smart Modem


  4. Connect your devices to the internet

     

    Connecting via Wi-Fi

    You don’t need the cable with the yellow ends. Instead, using your device, search for the Wi-Fi network name. Once found, select it then enter the password shown on the Wi-Fi fridge magnet.

    Important: Did you know you can re-use your old Wi-Fi network details (network name and password) on your new modem? This means all your devices will automatically connect and you won’t need to go around the house reconnecting everything.

    • To update your Wi-Fi details, connect to you home network and open an internet browser window on your device.
    • Type in http://192.168.0.1. The username is admin and the password is Telstra. 

    Once you are logged in, click on the tab marked Wi-Fi. Don’t forgot to click Save once you have made your changes.

    Connecting via Ethernet cable

    Use the LAN cable with two YELLOW ends, inserting one end into any YELLOW port on the Telstra Smart Modem. Insert the other end into your device’s network port.

These are the parts you need 

Image of a list of parts you need.

 

Before you begin 

You can download a copy of the setup guide.

Make sure you’ve disconnected all devices such as telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets.

After you’ve switched to the nbn, these sockets will no longer work.

Image showing all the devices unpluged from the phone socket.

 

    Important: During set up of your new nbn connection, you will temporarily lose access to your existing services, including your internet, telephone device(s) and medical, fire and security alarms.
    It’s important you have an alternative form of communication handy during set up, such as a charged mobile phone.

     

Plug in and connect your new setup

Plug your Telstra Smart ModemTM into a phone socket

 

  1. Plug your Telstra Smart ModemTM into a phone socket


    If you have multiple telephone wall sockets, try the first socket closest to the front of your house.

    Plug the telephone cable with GREY ends into the GREY DSL port on back of the Telstra Smart Modem. Plug the other end into the telephone wall socket.

    If you have a telephone wall socket like the one pictured below, you’ll need to purchase an adaptor. These can be found at most hardware or electronics stores.

     

    Example of a phone wall socket

     

    Important: For the best coverage, place the modem in an open, elevated area.

     

     

  2. Plug your Telstra Smart Modem™ into the power outlet

    The power cord is already connected to the Telstra Smart Modem so plug the GREY power adaptor into the wall and ensure the power is on.

    When the front light indicator has turned green, you’re good to go. 

     

    Illustration of front light indicator

    Important: On first use, your Telstra Smart Modem may automatically update its software. This will take up to 15 minutes to complete.




  3. Connect your home phone (if required)


    Using your existing phone cable, insert one end into your Smart Modem and the other end into your home phone.

    Remember you must always have the modem switched on to make and receive calls.
     

    Important: To connect your home phone in a different area of the house (e.g. your kitchen), existing phone sockets will need to be rewired to work on the nbn.


    • You can organise this with a qualified electrician, or
    • You can use a wireless handset that connects back to a base hub plugged in to the modem. 

    If you need more help, visit our Support article How do I connect a DECT handset to my Telstra Smart Modem


  4. Connect your devices to the internet

     

    Connecting via Wi-Fi

    You don’t need the cable with the yellow ends. Instead, using your device, search for the Wi-Fi network name. Once found, select it then enter the password shown on the Wi-Fi fridge magnet.

    Important: Did you know you can re-use your old Wi-Fi network details (network name and password) on your new modem? This means all your devices will automatically connect and you won’t need to go around the house reconnecting everything.

    • To update your Wi-Fi details, connect to you home network and open an internet browser window on your device.
    • Type in http://192.168.0.1. The username is admin and the password is Telstra. 
       

    Once you are logged in, click on the tab marked Wi-Fi. Don’t forgot to click Save once you have made your changes.

    Connecting via Ethernet cable

    Use the LAN cable with two YELLOW ends, inserting one end into any YELLOW port on the Telstra Smart Modem. Insert the other end into your device’s network port.

Image of front light indicator

If the ‘Mobile Signal’ strength indicator light is red, you are receiving a weak mobile network signal. To remedy this, please elevate the modem and make sure it’s not placed near items like fridges, fish tanks or microwaves that could interfere with the Wi-Fi signal.

When you’re in mobile backup mode, you may receive notifications from us via SMS or email.


Troubleshooting


  • Try switching off your modem or device and turning it back on, then wait a few minutes. You’ll be amazed at how many problems this can solve.

  • Make sure your modem is elevated and not placed near items like fridges, fish tanks or microwaves, that can interfere with your Wi-Fi. You can find more about internet speeds here.


  • Place your modem well above the floor, away from thick walls and solid objects and, if possible, move it to a central point in your home.
  • You can use Telstra’s Home Dashboard App to check your Wi-Fi performance in and around your home or office.
  • You can also use the Telstra Home Dashboard App to set up your Smart Wi-Fi Booster and enhance your Wi-Fi experience. You’ll find more on Wi-Fi boosters here


Further Support

How to set up your Telstra Smart Modem for nbn – FTTN and FTTB

 

 

 

 

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