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Before you start!

If you have any existing devices that use the telephone wall sockets, such as a fax, medical-alert service, or EFTPOS machine, please inform us when placing your order as you will need to determine whether they are compatible with the nbn™ network.

Good to know:

  • In Fixed Wireless areas you can choose to maintain these devices on the existing fixed network. This should have been arranged when you placed your nbn order.

Before you start:

  • Check that both the ‘Power’ and ‘Optical’ lights are on and green
  • If it has been more than 24 hours since your nbn installation and your nbn Connection Box is still inactive, call us on 1800 834 273
  1. Connect your modem
    • If you can’t see the sockets on your Telstra-supplied modem, you may need to remove the bottom stand from the modem
    • Insert the red end of the supplied Ethernet cable into the red ‘WAN’ port on your modem.
    • Insert the opposite yellow end into the ‘UNI-D’ port on your nbn™ Connection Box, or ‘Network Termination Device’.
  2. Power up your modem
    • Insert the power cable into the modem and plug the power supply into a power point, and switch on the power point.
    • Power up the modem by pressing the power button.
    • Good to know:

    • Please wait for the ‘ONLINE’ or ‘INTERNET’ light on your modem to turn solid green - this could take up to 10 minutes
  3. Connect your devices

      Via Wi-Fi

    • On your device (smartphone, tablet, laptop etc.) select the Wi-Fi name. You can find this information printed on the bottom of your Telstra-supplied modem, or on your included Wi-Fi fridge magnet.
    • When asked, enter in the Wi-Fi Password also printed on the bottom of your modem, or on your included Wi-Fi fridge magnet
    • For more information on connecting via Wi-Fi - follow our Connecting to a Wireless (Wi-Fi) network guide 

    • Via an Ethernet Cable

    • Connection via a LAN cable can deliver slightly faster speeds. If you would like to connect via an Ethernet cable, insert the YELLOW ‘LAN’ plug into any YELLOW port on the Gateway
    • Insert the other end into your devices network port
    • Connect with Ethernet cables - follow our Connecting to a Wired (Ethernet) connection guide
  4. Connect your home phone

      If you’re moving your phone to the nbn network:

    • Plug your existing phone into the green port on your modem.
    • Your modem must be turned on, and the ‘PHONE’ light must be green, to make and receive calls over the nbn network.

      If you’re not moving your phone onto the nbn network:

    • Just leave your phone plugged into the existing wall socket.
  5. Your modem set up should look like this

Need more help?

Got a Telstra Gateway™ or Telstra Gateway Max 2™?

Check out the video:

Got a Telstra Gateway Frontier® or Telstra Smart Modem™?

Check out the video:





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