Billing

Showing 19 articles

• What is an International Day Pass?

• How to enable an International Day Pass

• International roaming country availability and pricing

• SMS usage alerts while overseas

• International Roaming Day Pass Data Top-Up

• How do I port my number to Telstra and how long will it take?

• Updating your account online

• Manage your account

• Payment options

• Manage how you view your bill

• Check your International Day Pass usage

• Making calls on International Roaming

• Lost or stolen phones and devices

• Set up International Roaming for travel overseas

• How to update Call/Service barring settings?

• How to retrieve a forgotten username or password of my Your Telstra Tools?

• How to retrieve your PUK code?

• What are the benefits of Your Telstra Tools?

• Does my broadband contract start again if I move premises?

• Your Telstra tools take the tour

• How to register your business with Your Telstra Tools

• How do I transfer my service?

• Steps for moving or setting up a new office

• What services could help me after I've moved?

• Will I keep the same 1300 or 1800 number(s) when I move?

• Why you received a late payment reminder after paying a bill

• View your account balance

• View my unbilled activity online

• Set up bill notifications

• Set up email bill

• Request a payment extension

• Download your bill online

• I've lost or can't remember my Your Telstra Tools username or password. How can I find out what it is?

• How do I reset Your Telstra Tools password?

• Understanding the ACT Government Utilities Tax Charge

  In 2007 the ACT Government imposed a Utilities (Network Facilities) Tax on the infrastructure of utility companies, including Telstra. The tax is applied to water, electricity and telecommunications infrastructure on a per kilometre basis and is over-and-above the ordinary costs Telstra incurs to provide telecommunications services. The rate is calculated each year by the ACT Government, and applies to infrastructure in the ACT Government area, including Jervis Bay.

  We charge our customers an amount, called the ACT Government Utilities (Network Facilities) Tax Charge, to partially recover our cost resulting from this Tax. It is important to note that this charge is from Telstra and not the ACT Government.

  From 1 April 2018 this Charge will increase from $3.49 (including GST) per month to $3.66 (including GST) per month for our Residential customers. Our business customers are charged a one-off annual charge which is based on the number of eligible fixed line services that they have with Telstra.

  Tier	Number of eligible SIOs	Annual Charge to apply to Telstra Business customers from April 2018
  		GST Inc
  1	1-2 services	$43.66
  2	3-10 services	$207.34
  3	11-50 services	$835.54
  4	51-150 services	$3,413.04
  5	151-1500 services	$12,451.37
  6	1501 services & above	$206,162.30

  
  

  The charge will appear on your bill as 'ACT Government Utilities Tax Charge'. 

  Why has the ACT Tax Charge applied by Telstra increased this year?

  This charge has increased because the per kilometre rate set by the ACT Government for utilities infrastructure has increased.

  Which kinds of services are affected?

  Our charge applies to our home and business fixed line services, excluding, HomeLine Part and a number of business fixed line services. You won't be charged if you only have NBN, Foxtel from Telstra, and/or Cable Broadband services.

  Can I avoid paying the charge?

  If you have an eligible Telstra fixed line phone service within the defined ACT boundaries or the Jervis Bay area listed below (by postcode), then you'll have to pay the charge.

  A 2601 Acton 2602 Ainslie 2914 Amaroo 2614 Aranda 0200 Australian National University B 2906 Banks 2620 Beard 2616 Belconnen 2617 Belconnen 2914 Bonner 2905 Bonython 2612 Braddon 2617 Bruce 2621 Bungendore C 2905 Calwell 2612 Campbell 2600 Canberra 2601 Canberra 2609 Canberra Airport 2610 Canberra Business Centre 2610 Canberra MC 2600 Capital Hill 2913 Casey 2604 Causeway 2611 Chapman 2615 Charnwood 2606 Chifley 2905 Chisholm 2601 City Centre 2608 Civic Square 2906 Conder 2614 Cook 2611 Coombs 2611 Coree 2611 Crace 2605 Curtin D 2600 Deakin 2600 Deakin West 2602 Dickson 2602 Downer 2611 Duffy 2615 Dunlop E 2903 Erindale Centre 2617 Evatt F 2904 Fadden 2607 Farrer 2611 Fisher 2615 Florey 2615 Flynn 2914 Forde 2603 Forrest 2615 Fraser 2913 Frankiln 2609 Fyshwick

  G 2605 Garran 2905 Gilmore 2913 Ginninderra Village 2617 Giralang 2906 Gordon 2904 Gowrie 2900 Greenway 2603 Griffith 2912 Gungahlin H 2602 Hackett 2618 Hall 2600 Harman 2914 Harrison 2614 Hawker 2615 Higgins 2540 HMAS Creswell 2600 HMAS Harman 2611 Holder 2615 Holt 2605 Hughes 2620 Hume I 2607 Isaacs 2905 Isabella Plains J 2914 Jacka 2614 Jamison Centre 2619 Jerrabomberra 2540 Jervis Bay K 2617 Kaleen 2902 Kambah 2902 Kambah Village 2604 Kingston 2913 Kinlyside 2615 Kippax Centre 2615 Kippax 2620 Kowen L 2615 Latham 2617 Lawson 2602 Lyneham 2606 Lyons M 2904 Macarthur 2615 Macgregor 2614 Macquarie 2609 Majura 2603 Manuka 2607 Mawson 2617 McKellar 2615 Melba 2911 Mitchell 2904 Monash 2914 Moncrieff

  N 2604 Narrabundah 2913 Ngunnawal 2913 Nicholls O 2620 Oaks Estate 2602 O'Connor 2606 O'Malley 2903 Oxley P 2620 Paddys River 2614 Page 2913 Palmerston 2600 Parkes 2607 Pearce 2606 Phillip 2609 Pialligo R 2603 Red Hill 2612 Reid 2905 Richardson 2611 Rivett 2600 Russell S 2614 Scullin 2615 Spence 2611 Stirling 2611 Stromlo 2609 Symonston T 2913 Taylor 2620 Tharwa 2905 Theodore 2607 Torrens 2901 Tuggeranong Distribution Centre 2612 Turner U 2617 University of Canberra 2611 Uriarra Village W 2903 Wanniassa 2611 Waramanga 2602 Watson 2614 Weetangera 2611 Weston Creek 2611 Weston 2620 Williamsdale 2606 Woden 2540 Wreck Bay 2611 Wright Y 2600 Yarralumla

  Do other utility and telecommunication providers pay this tax?

  Yes. The tax applies to the amount of physical infrastructure (in kilometres) installed by utility providers servicing ACT households and businesses. Each provider independently decides whether to recover the cost of the tax from customers.

  To find out more about the ACT Government Utilities (Network Facilities) Tax imposed on utility suppliers such as Telstra, contact the ACT Government Revenue Office on 02 6207 0028 or check their website.

• Track mobile broadband usage

• Understanding your Telstra bill

• Managing your data

• 24x7 App for Business

• Can I keep the same number when I move office?

• How to Setup Data Notifications for Group and Individual Services?

• How to manage your data online

• How to limit your mobile data usage by setting a handset usage limit?

• What can I do if I've been charged extra for using the internet on my phone?

• How do I estimate my mobile data usage?

• What happens to my existing equipment when I move to the nbn network?

• Protect yourself from phishing

• Veritas Enterprise Vault.cloud™ FAQ's

• Do I need to change my equipment or settings if I wish to use IPv6?

• Why do I need two separate appointments to install a Telstra nbn service?

• How to access old bills

• What happens when you disconnect a service

• Late payment fee

• What’s a monthly rental fee or charge

• Request a refund

• Received a bill for an unfamiliar service

• How to know when your account is temporarily suspended