Can I request a payment extension?

Yes, if you need some extra time to pay your bill, you can request a payment extension.

Online form

You can request a payment extension by submitting the request a payment extension form online. 

My Telstra app

Access the form on-the-go from your phone:  

  1. Sign in to My Telstra app 
  2. Go to Payments.

If you’re on an Upfront Plan and are having difficulty paying, contact us.

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