Billing

Showing 18 articles

• Late payment fee

• What’s a monthly rental fee or charge

• Request a refund

• Received a bill for an unfamiliar service

• Updating your account online

• Manage your account

• Payment options

• Manage how you view your bill

• How to unlock my phone with a PUK code

• How do I manage my account online?

• How do I transfer my service?

• Steps for moving or setting up a new office

• What services could help me after I've moved?

• View your account balance

• View my unbilled activity online

• Set up bill notifications

  When you set up bill notifications, you’ll receive an email when your digital bill arrives or when a payment is due.

  Set up bill notifications:

  1. Sign in to Your Telstra Tools.
  2. Click on the Billing tab.
  3. On the top right, select the Billing Settings drop down menu. Under Manage bill settings select Manage bill notifications. This will open a new tab.
     
  4. From here, you can select when you receive a notification by email. You can also add and edit email addresses to receive notifications, in addition to the email address on the account’s personal profile.

  Don’t have access? Register for Your Telstra Tools now.

   

• Set up email bill

• Request a payment extension

• Download your bill online

• Understanding the ACT Government Utilities Tax Charge

• Track mobile broadband usage

• Understanding your Telstra bill

• Managing your data

• 24x7 App for Business

• How to manage your data online

• Veritas Enterprise Vault.cloud™ FAQ's

• How to access old bills

• What happens when you disconnect a service

• How do I transfer or cancel an account in the event of a death?

• Making a complaint