StayConnected Advanced Critical Information Summary
StayConnected Advanced Terms and Conditions
See Terms & Conditions before 27 August 2019
StayConnected is not an insurance product, it’s a swap or replace program only.
The new screen repair fee of $59 (was $99) also applies to all previous versions of the StayConnected service.
Next business day delivery is available if the service request is lodged by 3pm AEST and the replacement device is in stock and ready to ship. To exchange your device, you must return it within 14 days of receiving a replacement device or a non-return fee will apply.
For screen repairs, the device mustn’t have any other damage and must function normally, contain genuine parts and have all locks removed. Screen repair devices are excluded from next day delivery. Loan device available during repair period.
You are eligible for two device exchanges, replacements or repairs per 12 months from the date of registration.
Telstra Device Care app is only compatible on iOS & Android.