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Make life easier with our home phone services.
Do even more with your home phone with smart features that help you take messages, see who’s calling and much more.
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- Telstra Home Phone features package
- All our features & services
8am-9pm AEST Sales: 1800 676 442
Telstra Home Phone features package
Combine two or more eligible phone features and receive a discount off the standard monthly feature charge when you’re an eligible full service Telstra home phone customer.
Features
MessageBank®
A personal answering service for your phone. Available on the nbn™ for no charge.
Multiple number
An additional phone number for your existing phone line. Not available on the nbn™.
Call Number Display (CND)
Help identify who is calling before you answer. Available on the nbn™, for no charge.
Duet® Phone & Fax Multiple Number
Get separate phone and fax numbers without installing a second line. Not available on the nbn™.
Rental Phone T1000C with SMS
Directory Voice Services
Use 1234, Call Connect 12456 or Directory Assistance 1223 to find who you are looking for fast.
Feature pricing
1-2 features
$6
per month3 features
$9
per month4 features
$12
per month
Other features
You also get access to the following phone features at no extra monthly subscription charge.
3-way Chat
3-Way Chat allows you to chat with two people at once. Not available on the nbn™ .
Call Return
Retrieve the number of your last answered call and get back to them by dialing *10#.
Other features
. 3-Way Chat |
Chat with two people at once. 3-Way ChatAvailable on your phone right now
Not available on the nbn™ Save time by getting two people on the phone so you can get organised quicker and relax faster! 3-Way Chat allows you to chat with two people at once. Also, one person can leave and another person join at any time, giving an even greater number of people access to the conversation. PricingThere is no charge per successful use or monthly subscription charge for this feature. Call charges apply at standard rates for each call that joins the chat. Availability3-Way Chat is automatically available on tone phones in most areas throughout Australia. 3-Way Chat is not available on Telstra Home Phone services provided on the nbn™. Anything else I need to know?While you are in a 3-Way Chat your Call Waiting will not work, but, if set, your Call Forward Immediate or Busy will still work. Further informationThings you need to know3-Way Chat is provided in accordance with the terms and conditions of Our
Customer Terms, as amended from time to time.
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. Abbreviated Dialling |
Make a call by dialling a one or two digit code. Abbreviated DiallingOrder online ORcall 13 2200
™ nbnAbbreviated Dialling lets you make calls by using just a one or two digit code. You can store up to 60 phone numbers, including STD and international numbers. Abbreviated Dialling – 8 Number Memory Eight stored numbers can be retrieved by pressing one single digit code – you can store your frequently dialled telephone numbers from 2 through to 9. Abbreviated Dialling – 40 or 60 Number Memory For more than eight numbers, a two digit code applies – from 20 through to 59 or 79. Pricing
AvailabilityAbbreviated Dialling is available from tone phones in most areas throughout Australia. This feature is not available on the nbn™. Anything else I need to know?
Further informationThings you need to knowAbbreviated Dialling is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
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. Caller ID | Protect your privacy – choose who sees your number when you make an outgoing call.
Caller IDAvailable on your phone right now
How do I use it?Unless you block your telephone number, your number (with the date and time of the call) will be displayed on the telephone or mobile handset of the person you are calling, where that person has Calling Number Display. Your telephone number may also be presented to a person you are calling overseas. If you currently have permanent call blocking on your service, this blocking feature will also apply for calls to people overseas. Further information |
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. Call Control |
Restrict the types of calls made from your home phone.
Call ControlOrder online ORor call 13 2200
Call Control allows you to restrict the types of calls made from your home phone. PricingCall Control costs $3.00 per month. AvailabilityCall Control is available on tone phones in most areas throughout Australia. This feature is not available on the nbn™. Remote AccessIf the kids are home and you're not, and you've forgotten to switch on Call Control so they can't make expensive calls, you can turn it on from another location using Remote Access. Remote Access costs $2.20 per month plus applicable call forwarding charges. Find out more. Anything else I need to know?Reverse Charge calls can still be accepted regardless of the level of barring. Before using this feature you must activate your PIN on your home phone. Further informationThings you need to know
Call Control is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
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. Call Forward |
Transfers calls from your home phone to a number you choose.
Call ForwardAvailable on your phone right now
Isn't it great to know that you can be anywhere you need to be and never miss an important home or business call. That's freedom! Call Forward transfers calls from your home phone to a number you choose, be it your mobile, answering service or another phone. It has different settings according to whether your phone is engaged or unattended. You can select to forward:
PricingStandard call charges apply for all forwarded calls. Call Forwarding standard feature (all calls) is free of monthly charges for most on Telstra Voice® Plans. AvailabilityCall Forward is available in most areas throughout Australia. Call forwarding of all calls at selected times is not available on the nbn™. Anything else I need to know?Call Forward Immediate overrides all other Telstra Voice Features except Call Forward Selected Callers. Call Forward No Answer – default is 20 seconds (approximately seven rings) before a call will be forwarded. Can be set from five to 60 seconds. Call Forward Selected Callers overrides all other Call Forwards. Calls can be forwarded to most numbers in Australia. Before using this feature you must activate your PIN on your home phone. If your service is on the nbn™ you can manage this feature from My Account on telstra.com Call Forward Set The Time overrides Call Forward Busy and No Answer. Before using this feature you must activate your PIN on your home phone. Further informationThings you need to knowCall Forward is provided in accordance with the terms and conditions of Our
Customer Terms, as amended from time to time.
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. Calling Number Display (CND) |
See your caller's phone number and the date and time of the call.
Calling Number Display (CND)Order online ORcall 13 2200
Calling Number Display (CND) can help you identify who is calling by displaying the caller's phone number. It can also store the date and the time of the call, as well as the phone numbers of people who hang up without leaving a message. You will need a CND-compatible phone or CND unit in order to use this feature. The CND Rental Phone T1000C is available to rent from Telstra. PricingCND is $6 per month. Calling Number Display is provided at no extra cost on Telstra Voice Ultimate and Telstra Home Phone Pinnacle plans or any Telstra Home Phone service provided on the nbn™. This feature can be included in the Telstra Voice® Features Package. AvailabilityCND is available on tone phones in most areas throughout Australia. However, you will need to purchase or rent a CND-compatible phone or attachment for your existing phone to display caller details. Disclosure of your Calling Line IdentificationIf you have call blocking or line blocking enabled on your phone line, or you have a Silent Line, your Calling Line Identification (CLI) will generally not be disclosed to third parties. However there are some circumstances in which your CLI will always be disclosed. You cannot block CLI on calls made by you or someone else on your phone line:
If you would like more information, please see Our Customer Terms. Anything else I need to know?Calling Number Display capable telephones are designed to mute the receiver for 1–2 seconds while the details of the caller's number are sent to the telephone. This may cause a brief interruption to the conversation. Occasionally, some telephones may mistakenly respond to a caller's voice or external noise and cause a false muting of the telephone receiver. Further informationThings you need to knowCalling Number Display is provided in accordance with Our Customer Terms, as amended from time to time.
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. Calling Number Display Rental Phone T1000C |
Includes an LCD screen that can display the phone number of the person calling.
Calling Number Display Rental Phone T1000Ccall 13 2200
![]() The T1000C SMS is Telstra's home and business Calling Number Display rental telephone. It can send text messages to, and receive text messages from, compatible mobile telephones and compatible fixed line telephones in Australia1. It comes with one-touch button access to Text Messages, Call Forward, Call Waiting, 3-Way Chat, and MessageBank® or Telstra Home Messages 101®2. The T1000C SMS:
For detailed information download the: This rental phone can be included in the Telstra Voice® Features Package. PricingA once-only fee of $20 plus an ongoing $6 per month rental applies. You can upgrade your older rental telephone for a fee of $203. A $5 charge applies for the purchase of the VMWI Power Pack to enable use of the flashing message indicator feature. AvailabilityThe T1000C SMS can be collected from a Telstra Shop or selected Australia Post Outlets, or for an additional courier fee of $8.80, it can be delivered to your home. Things you need to know
Rental telephones are provided in accordance with Our Customer Terms, as amended from time to time.
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. Call Return |
Retrieve the number of your last unanswered call and then return the call straight away.
Call ReturnAvailable on your phone right now
Phone always rings at the worst possible moment? Answer it in your own time with Call Return. Retrieve the number of your last unanswered call and then return the call straight away by dialling *10#. PricingThere is no charge or monthly subscription fee for this feature. If you decide to return the call by dialling 1 , standard call charges will apply. AvailabilityCall Return is automatically available on tone phones in most areas throughout Australia. Further informationThings you need to knowCall Return is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
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. Call Waiting |
Tells you if a new caller is trying to contact you when you are already on the phone.
Call WaitingAvailable on your phone right now
Call Waiting tells you if a new caller is trying to contact you when you are already on the phone. A discreet tone alerts you to the new caller – so you can answer your second incoming call by putting your first caller on hold. PricingThis feature is free of monthly charges to most customers on Telstra Voice® Plans. AvailabilityCall Waiting is automatically available to Telstra customers with tone phones in most areas of Australia. All new services have Call Waiting automatically turned on. Anything else I need to know?Once Call Waiting is on, it stays on unless you switch it off, but it won't work during a 3-Way Chat. Further informationThings you need to knowCall Waiting is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
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. Duet® – Phone & Fax Multiple Number |
Get separate phone and fax numbers without installing a second line. Duet® – Phone & Fax Multiple NumberCall 13 2200
Not available on the nbn™ Duet – Phone and Fax Multiple Number allows you to add a fax number to your existing phone line, giving you separate phone and fax numbers without installing a second line. PricingTelstra offers free connection to the Duet – Phone and Fax Multiple Number service and rental is $6 per month. Standard call charges apply. This optional feature can be included in the Telstra Voice® Features Package. AvailabilityThis service is available through most telephone exchanges in Australia. Not all fax machines may be compatible. This feature is not available on the nbn™. Anything else I need to know?When you take up a Duet – Phone and Fax Multiple Number, both your Basic Telephone service (Prime number) and second number (Auxiliary number) need to be pre-selected to the same service provider and on a single bill. Further information
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. Telstra Message services |
Provides an answering service, without the need for extra equipment.
Telstra Message servicesBoth MessageBank® and Telstra Home Messages 101 provide a personal answering service if your phone line is busy or you can't get to the phone. You don't need extra equipment like an answering machine, and you also get greater flexibility on Call Waiting – if you don't want to interrupt your call, let MessageBank® and Telstra Home Messages 101 take your message. MessageBank®ORcall 13 2200
PricingThe standard price is $6.00 per month per service, there is no connection fee and message retrieval is free from most Telstra fixed phones anywhere in Australia. MessageBank is provided at no extra cost on Telstra Voice® Ultimate, Reach, Together and Telstra Home Phone Pinnacle plans or any Telstra Voice service provided on the nbn™. This feature can be included in the Telstra Home Phone Features Package. AvailabilityMessageBank is available on most tone phones throughout Australia or any Telstra Voice services provided on the nbn™. Telstra Home Messages 101 is not available on the nbn™. Message Notification to Mobile ServiceYou can also receive a free SMS on your Telstra mobile when a message is left on your home phone. You can then retrieve this message using your Telstra mobile or home phone1. It's easy to set up. See below for details. MessageBank Features
How to activate Message Notification to MobileMessage Notification to Mobile can only be activated from your fixed line service.
Further informationThings you need to know
MessageBank is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Telstra Home Messages 101®To activate dial 101 from your Telstra home phone
Once activated, all you have to do is dial 101 from your Telstra home phone to collect up to 10 messages at a time. Telstra Home Messages 101 has a standard greeting and no PIN number. PricingTelstra Home Messages 101 is free to turn on and use and is available from most Telstra home phones. No subscription charges apply and message retrieval is free from your home phone. AvailabilityTelstra Home Messages 101 is available to Telstra local call customers from most tone phones. Dial 101 on the Telstra home phone you'd like the service on. This feature is not available on the nbn™, however you can request a MessageBank service at no charge. Message Notification to Mobile ServiceYou can also receive a free SMS on your Telstra mobile when a message is left on your home phone. You can then retrieve this message using your Telstra mobile or home phone1. It's easy to set up, simply call 101 from your home phone and follow the prompts. Further informationThings you need to know
Telstra Home Messages 101 is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Compare Telstra Home Messages 101 with MessageBank
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. Multiple Number |
Get an additional phone number for your existing phone line with a separate ring tone. Multiple Numbercall 13 2200
Not available on the nbn™ Multiple Number offers:
PricingMultiple Number is just $6 (PSTN) or $4.40 (ISDN) per month. This feature can be included in the Telstra Voice ® Features Package. AvailabilityMultiple Number is available in most areas throughout Australia and requires a tone phone with distinctive ring capability. Not available on the nbn™. Anything else I need to know?
All chargeable network features that are compatible with both the main and second number will be charged to the main number. Further informationThings you need to knowMultiple Number is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
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. Reverse charge calls – Australia Direct |
Information about reverse charge calls – Australia Direct.
Reverse charge calls - Australia Directcall 1300 362 162
Australia Direct Reverse Charge lets you make reverse charge calls from approximately 60 International Calling destinations. To make an International Reverse Charge call, dial the access number for the country you are in and follow the prompts. The cost of the call is charged to the person you’re calling. Access numbers and charges are listed in the table below. In some countries you may need to pay local charges. Features and benefits
PricingAustralia Direct Reverse Charge calls to a fixed lineFor each successful connection, there’s an operator service fee ($4.25) plus a charge for the duration of the call. This is charged to the person you are calling. These calls are charged at different rates, depending on the originating country, in one-minute increments with a minimum charge of three minutes duration. Australia Direct Reverse Charge calls to a mobileCalls to mobiles cost $5 per minute and are charged in increments of $5. Manage your calls and costsTo help minimise your costs, we limit the amount of time and money you can spend on each call. You can use these limits to your advantage. Once the charge for your call to a fixed line reaches $55, we'll stop the meter and let you talk for up to 30 minutes, no matter what country you're in. An Australia Direct Reverse Charge call to a mobile will be limited to seven minutes. This would usually cost $35, but we will only charge you $25. We’ll warn you 30 seconds before your call is going to end.
For further information call 1300 362 162 or download the Australia Direct® Reverse Charge Brochure (PDF, 118KB). Select the country you're calling from:
Things you need to know
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. Reverse charge calls – National |
Information about reverse charge calls – National.
Reverse charge calls – NationalCall 1800 662 274
If you need to make a call – but don’t have the right change or have run out of credit on your mobile – you can make a reverse charge call. If the person you are calling accepts your call, the call is charged to their account. How to make a reverse charge call Call 12550 or 1800NoCash™ (1800 662 274) from any Telstra fixed line, payphone or Telstra mobile phone within Australia. You won’t incur any charges for making this call. Pre-Paid mobiles with a zero credit balance can also make a reverse charge call. You cannot make a reverse charge call to an InContact service or a payphone. Telstra Reverse Charge calls cannot be made to non-Telstra Fixed Network services. How to accept a reverse charge call We will always ask you if you are prepared to accept a reverse charge call. If you are prepared to accept the call, press 9 and we will bill the charge to your account. Pricing Only successfully connected reverse charge calls are charged. For each successful connection, the person you are calling is charged a call connection fee, plus a usage charge based on the duration and/or destination/origin of the call. Fees for reverse charge calls to fixed lines
Fees for reverse charge calls to mobiles
If you are a post-paid mobile customer, we will add the charges for the reverse charge call to your bill. If you are a pre-paid mobile customer, we will deduct the charges for the reverse charge call from your account balance. You will be advised of the charges via SMS at the time they are applied. If you have insufficient credit to reach the charge cap, the call will terminate after your credit limit is reached. For National Reverse Charge calls to mobiles, charges will be applied in increments of $5 (for example, a 1 minute call is $5 i.e. connection fee plus 1 minute; or a 2 or 3 minute call is $10; or a 4 or 5 minute call is $15 etc). For a mobile service with itemised billing, a separate call charge record will appear on your bill for each increment that is charged (e.g. a 4 minute national reverse charge call will appear as three charges of $5). Message fees If the person you are calling is unavailable, you may be given the option to leave them a message. Messages can be a maximum of 1 minute in duration and, if accepted, the person you are calling will be charged as follows:
If a message cannot be accepted there is no charge. Please note that delivery of a message is dependent on a number of factors, such as whether the call is answered by an answering machine, whether the recipient answers the call within the retry periods, or whether the recipient accepts the charges to receive the message. |
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. Send an SMS from a home phone | Send an SMS from a compatible home phone to most Australian mobiles and fixed phones.
Send an SMS from a home phoneAvailable on your phone right now
You can send SMS messages from a compatible home phone to most Australian mobiles and fixed phones1. Perfect for those times when you’re at home and your mobile is out of battery or just isn’t handy. PricingIt costs just 1c per message, per recipient, to send an SMS from a compatible home phone. AvailabilityTo send text messages from your home phone, all you need is a SMS capable telephone connected to your compatible home phone service. If you do not have a text message capable telephone, you can still receive text messages via our existing Talking Text technology. You can purchase a text message capable telephone from your closest Telstra Store. Getting startedAll you need to get started is a compatible Telstra handset connected to your eligible home phone service. You can choose from any of the following: You can buy any of these phones from your nearest Telstra Store or dealer. Things you need to know
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. Unlisted |
Your details (name, home phone number and address) are not listed in the printed or online White Pages and are not available from Directory Assistance (also known as Silent Line, or private number).
Unlisted ServiceCall 13 2200
Having an unlisted service means that your name, address and telephone number are not published in the printed or online White Pages directories, and are not available through Directory Assistance. PricingThere is no fee for an unlisted number. Anything else I need to know?An unlisted number will only prevent your details from being published in the directories, and won’t stop all unwanted telemarketing calls. Unwanted callsReducing unwanted calls or telemarketing If you want to minimise unwanted telemarketing calls, here are some suggestions:
Silence, hoax, obscene or abusive calls
Malicious or life threatening calls
Need more help?If you need more help, Telstra’s specialist Unwelcome Calls team can help with a number of situations. They’re trained to help with everything from basic advice and practical steps on how to stop calls, to liaising with the police to trace calls when necessary. You can request a callback from our Unwelcome Calls team by calling 13 2200 and saying unwelcome calls, or by completing our online form. |
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. Smart Ring |
Use a variety of distinctive ring tones to identify different callers. Smart RingCall 13 2200
Smart Ring lets you identify who is calling by the sound of your phone's ring. You can select up to three distinctive rings, with each distinctive ring able to be used for up to 15 numbers. Any calls not linked to a Smart Ring List are announced by the normal ring tone. Listen to the three different Smart Ring tones: Smart Ring 1 (MP3, 150kB)Smart Ring 2 (MP3, 150kB) Smart Ring 3 (MP3, 150kB) PricingSmart Ring costs $4.40 a month. AvailabilitySmart Ring is available on tone phones with distinctive ring capability in most areas throughout Australia. Excludes some cordless phones. If you want to identify calls from a certain area, just enter the area code. This feature is not available on the nbn™. Anything else I need to know?Before you use your Smart Ring feature, you must activate your PIN on your home phone. These instructions can be found in the Home Features user guide. This feature is not currently available on the nbn™. Further informationThings you need to knowSmart Ring is provided in accordance with Our Customer Terms, as amended from time to time.
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