Home phone support
How to fix your phone line and more
Whether you want to know how your home phone line works on the nbnTM network or you need to fix an issue, you'll find the answers here.
Troubleshoot a problem
Help with your Telstra home phone
- Can I choose how my home phone is connected on the nbn™ network?
- What should I do if my home phone on the nbnTM network isn’t working?
- Will my home phone work on the nbn™ network during a power failure?
- What do I need to know about my home phone on the nbn™ network?
- How do I get extra phone sockets in my home?
- What do I do if my home phone isn’t working?
Other support options
My Telstra app
Help made easy with the My Telstra app.
Tech help on call
Technology crisis? Our experts are available 24/7.
Multilingual Support
If you'd like to speak with us in your preferred language, we've got you covered.