Home phone support
How to fix your phone line and more
Whether you want to know how your home phone line works on the nbnTM network or you need to fix an issue, you'll find the answers here.
Troubleshoot a problem
Help with your Telstra home phone
- How do I forward my home phone calls to another number?
- How do I return my Telstra home phone rental handset?
- How do I disconnect my home phone?
- Set up and manage MessageBank and extend ring time for home phones
- How do I activate and use Calling Number Display?
- How do I manage caller ID on my home phone service?
- How do I get extra phone sockets in my home?
- How do I change my home phone number?
- Can I choose how my home phone is connected on the nbn™ network?
- What’s the Tech Savvy Seniors program?
- 4g Fixed Wireless support
- What is our unlisted service option?
- What can I do if I’m receiving nuisance calls or scam calls?
- Is it really Telstra contacting you?
- Can I get an international calling pack for my Home Phone?
Other support options
My Telstra app
Help made easy with the My Telstra app.
Multilingual Support
If you'd like to speak with us in your preferred language, we've got you covered.