At Telstra, we are committed to knowing our customers and meeting their telecommunication needs. We aim to provide each customer with a personalised, seamless experience that makes it easier for them to manage their lives.
We are committed to:
We are committed to:
We are committed to:
We are committed to:
We are committed to:
We are committed to:
Telstra has the responsibility of ensuring that people in Australia have reasonable access to standard telephone services and payphones.
The legislated Customer Service Guarantee for Standard Telephone Services commit Telstra to providing a guaranteed level of service.
If Telstra is unable to meet the above guaranteed service level you may be entitled to a customer service payment.
Telstra is committed to providing the consumer protections in the Telecommunications Consumer Protections (TCP) Code and continually improving our customer service.
The code protects the rights of consumers and spells out the obligations of retail telecommunications service providers.
It deals with a range of customer transactions and sets out mandatory requirements on:
Telstra is committed to providing a great customer experience but sometimes we fall short of our own expectations.
Telstra provides complaint handling in accordance with our Complaints Handling (PDF, 207KB) process which includes information and mandatory obligations that are set out in the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.
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