Telstra is committed to providing the consumer protections in the Telecommunications Consumer Protections (TCP) Code and continually improving our customer service.
The code protects the rights of consumers and spells out the obligations of retail telecommunications service providers.
It deals with a range of customer transactions and sets out mandatory requirements on:
- the information providers are required to give customers about products and services, prices, terms and conditions
- complaint handling
- bills and billing
- credit management and spend management tools
- customer transfer
- consumer contracts.
The primary telecommunications industry body association, Communications Alliance Ltd has published a brochure on the code called Protecting Our Customers. This brochure summarises the key aspects in the TCP Code and is a useful resource for consumers.
Download the brochure on Protecting our customers (PDF, 143KB)