It's easier than you think to move your home internet across to Telstra.
Choosing Telstra as your home internet provider is easy.
First up, you get the flexibility of an Upfront Plan. Change it once a month or cancel it any time. And you won't have to worry about unexpected charges or late fees, it's just a single payment at the start of each new month. Next, you get rewarded when you join Telstra Plus for free. Yes, all for paying your bill! Finally, you get Telstra Smart Modem 3 included for use with your plan. This amazing modem gives you access to faster Wi-Fi speeds on more devices and connects you within minutes of stepping inside your new front door.
If you leave within 24 months, return your modem or pay a $200 non return fee. Eligibility criteria apply to join Telstra Plus.
Check your address to get started
Our home internet comes in loads of different plan types to suit every type of household. Choose an Upfront Plan click below. From there, you can:
I want to choose my Telstra Home Internet Plan
Sign up ASAP - the more notice you give us, the better your chances of being connected on a day that suits. Be sure to tell us where we need to deliver your Smart Modem. Once it arrives at your new address, plug it in and connect to the Telstra network.
Our dedicated moves agent will contact you and confirm in email.
If we need to send a technician to connect you, there'll also be an appointment time and date.
We monitor the switchover of your service up to the moment you’re online with us.
Modem delivery takes up to 3 days for metro and 7 days for regional.
I'm ready to sign up to Telstra now
Telstra home internet comes in a choice of plan packages called Upfront Plans. These plans have no lock-in contracts, you can change them once a month - or cancel anytime. Even better, you can say 'goodbye' to paper bills and you won't need to make direct debit payments.
Here are our hot tips to help make choosing your provider even easier:
If you leave within 24 months, return your modem or pay a $200 non return fee. For new services.
I'm ready to choose my Upfront Plan
When you choose Telstra as your new home internet provider, you'll receive Smart Modem 3 as part of your plan. Combining power, speed and tech, it's everything you want in a modem.
Get more Wi-Fi speed, on more devices, in more corners of your home. Latest Wi-Fi 6 technology makes it up to 60% faster than its predecessor.
Our most powerful modem to date features next-gen tech which gives you a stronger Wi-Fi signal in more corners of the home.
Its built-in 4G SIM means if there’s an outage, Smart Modem 3 can switch to our 4G mobile network in minutes.
4G coverage required. Backup speeds capped at 25/5Mbps. Actual speeds may be lower.
How's this for clever? SmartFix will auto-detect and resolve Wi-Fi issues remotely. You don't have to do a thing.
Major security upgrades keep your info safe online. Auto-software updates help ensure security is constantly monitored.
Eco-friendly design featuring over 80% recycled plastics and 100% recyclable packaging.
The new Smart Modem 3 is included for use with all new internet plans. If you leave within 24 months, simply return your modem or pay a $200 non-return fee.
When you become a Telstra customer, we invite you to become a Telstra Plus™ member too. It's Telstra's loyalty program!
Unlock exciting benefits and earn points towards rewards every time you make an eligible payment on your services. Points you earn can be put towards things like the latest mobile devices, cutting edge tech accessories, and unforgettable entertainment experiences.
You must be 18+ with an eligible service. Excludes enterprise customers.
Read terms and conditions
In most cases, nbn co or Opticomm install the nbn network at your home at no cost. For new homes that have never had internet before, there may be New Development Charge which you’ll need to pay.
nbn co charges $300 for first-time connections in new developments and $297 for an additional connection requiring installation of additional nbn equipment & Opticomm charges $300 for first-time connections in new developments. Opticomm also charges a new connection fee of between $330 and $550 when there is no existing connection. The amount will depend on the type of connection you require.
You can install your Telstra Smart Modem yourself for $0 standard install. Or you can get a Telstra technician to connect your modem and devices for a one-off fee. We will help with any appointments you need.
A moving home specialist will be assigned to help ensure your move goes smoothy.
They will:
It sure is! Telstra Smart Modem Gen 3 is included for use when you take up a new Telstra home phone or internet plan.
As a new customer, there’s no additional cost if you stay connected for 24 months. If you leave before 24 months, you’ll need to return your modem or pay a $200 non-return fee.
Existing Telstra internet customers can upgrade to Telstra Smart Modem 3 for $9 extra per month over 24 months (min cost $216). To do this you can:
If you are switching your new home with Telstra, rest assured, we won't start charging you until your service is active with us. By this stage, we will have notified your current provider of the cancellation of your service.
Whilst you pay at time of ordering, your next payment date will be one month after you are connected. If your current provider charges you in advance, check with them to see if you will receive a refund on any unused days of service.
