If you're already a Telstra customer and you're heading to a new home, we'll make sure your home internet moves with you. We take the worry out of organising your home internet connection so you can focus on settling in.
Moving house is always a busy and stressful time. We'll make moving your internet easy, in 4 simple steps.
From booking your move to plugging in your Smart Modem 4 at your new address, staying connected has never been simpler.
Take your Telstra internet to your new home in 4 easy steps.
Booking your moving house request well ahead of time helps minimise delays. You can do it in one of three ways: online, in-store or by calling us.
We’ll email you within 48 hours to confirm the type of nbn at your new property. If we need to send a technician to connect you, your confirmation email will include an appointment time and date.
When you joined Telstra, you would have received a Telstra Smart Modem. At your new home, simply plug it in, turn it on and voila! Instant internet. Even if your nbn is not yet connected, your Telstra Smart Modem will switch over to our mobile network, so you're never caught short.
4G coverage required. 4G speeds capped at 25/5 Mbps. Actual speeds may be lower.
Any equipment with an nbn logo belongs to nbn co limited and must stay at the house you’re leaving. Your new home will have the right nbn equipment already in place, unless that address has never been connected to the nbn network before.
5G Home Internet or Satellite Home Internet are different types of home internet with different steps for moving house. To arrange a move, contact us in-store or call us.
Switch to a Telstra nbn connection before moving house in 3 easy steps. The more notice you give us, the better your chances of being connected on a day that suits.
When you choose Telstra as your new home internet provider, you'll receive Smart Modem 4 as part of your plan. Combining power, speed and tech, it's everything you want in a modem.
A professional installation is when a technician comes to your new property to connect the internet for you. It costs $230. We’ll need a minimum of 7 business days’ notice when you book your move.
If it’s a straightforward installation, why not DIY? Just advise us when you book your move - we’ll need a minimum of 2 business days’ notice for this option. If we’ve established that your new service does need to be installed by a technician, we’ll let you know.
Once you’ve booked your move, we’ll let you know within 48 hours if a technician needs to be there to install it. It could be for any of these reasons:
Remember: the more advance notice you can give us, the better the chances of having your internet moved on your preferred day.
Moving house? Book your request well ahead of time to help minimise delays.
Book your move now
