Want to make moving house a little easier? We take the worry out of organising your home internet connection whether you're already a customer or you're looking to join us.
Moving house is always a busy and stressful time. So, whether you're already a Telstra customer - or about to become one - we'll make moving your internet easy, all while you're moving house.
Take your Telstra internet to your new home in 4 easy steps.
Booking your moving house request well ahead of time helps minimise delays. You can do it in one of three ways: online, in-store or by calling us.
We’ll email you within 48 hours to confirm the type of nbn at your new property. If we need to send a technician to connect you, your confirmation email will include an appointment time and date.
When you joined Telstra, you would have received a Telstra Smart Modem. At your new home, simply plug it in, turn it on and voila! Instant internet. Even if your nbn is not yet connected, your Telstra Smart Modem will switch over to our mobile network, so you're never caught short.
4G coverage required. 4G speeds capped at 25/5 Mbps. Actual speeds may be lower.
Any equipment with an nbn logo belongs to nbn co limited and must stay at the house you’re leaving. Your new home will have the right nbn equipment already in place, unless that address has never been connected to the nbn network before.
5G Home Internet or Satellite Home Internet are different types of home internet with different steps for moving house. To arrange a move, contact us in-store or call us.
Switch to a Telstra nbn connection before moving house in 2 easy steps.
Our internet comes in loads of different plan types to suit every type of household. To choose a plan, click below. From there, you can:
If you leave within 24 months, return your modem or pay a $200 non-return fee.
I want to choose my Telstra nbn internet plan
Do it ASAP! The more notice you give us, the better your chances of being connected on a day that suits. Once your modem arrives at your new address, plug it in and connect to the Telstra network. Our dedicated moves agent will contact you and confirm by email. If we need to send a technician to connect you, there'll also be an appointment time and date.
Modem delivery takes up to 3 days for metro and 7 days for regional.
I'm ready to choose an nbn plan now
When you choose Telstra as your new home internet provider, you'll receive Smart Modem 3 as part of your plan. Combining power, speed and tech, it's everything you want in a modem.
A professional installation is when a technician comes to your new property to connect the internet for you. It costs $230. We’ll need a minimum of 7 business days’ notice when you book your move.
If it’s a straightforward installation, why not DIY? Just advise us when you book your move - we’ll need a minimum of 2 business days’ notice for this option. If we’ve established that your new service does need to be installed by a technician, we’ll let you know.
Once you’ve booked your move, we’ll let you know within 48 hours if a technician needs to be there to install it. It could be for any of these reasons:
Remember: the more advance notice you can give us, the better the chances of having your internet moved on your preferred day.
Our loyalty program rewards you with points when you make eligible payments on your services. It's our way of saying ‘thank you’ for choosing us.
Moving house? Book your request well ahead of time to help minimise delays.
Book your move now
