We've got the insurance industry covered

Innovate and grow your business even in competitive markets by improving efficiency and establishing structured systems.

Stand out from the crowd

With better access to information, and a raft of available providers, today’s insurance customer has more choice than ever – putting insurers under real competitive pressure.

Fortunately, Telstra’s networks and solutions come together to form an agile ICT infrastructure that nurtures innovation while minimising risk – and delivers a compelling multi-channel customer experience that’s more prompt, proactive and personalised.

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We're available Monday to Friday, 9am-5pm


Partnering with us means

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Smart new services

Offer general insurance applications, remote claims assessment and more with Telstra Content Management Services.

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Mobile claims

Let customers and mobile assessors use mobile devices to lodge and assess claims on the spot.

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Consistent service

Improve the efficiency and effectiveness of interactions and never miss an opportunity to upsell right-sized coverage.

Flexible infrastructure

Flexible infrastructure

Get rapid access to servers, storage and applications during claims spikes or other busy periods.

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Collaborate more swiftly

Make agents, advisers, assessors and actuaries more productive with smart collaboration via real-time voice, video and data and other communications channels.

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Mitigate risk

Alert policyholders by SMS when it’s time to renew – or warn them about dangers to property – via automated calling and SMS.

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Deliver lifestyle apps

Give customers access to mobile apps to buy or adjust insurance cover on the go. We can even integrate apps into your networks and ours for a richer customer experience.

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Determine right-sized cover

Use machine-to-machine technologies to compile real-time and historical driver behaviour to gauge risk accurately and create usage-based insurance offerings.

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Access powerful customer insights

Employ on-demand computing power, servers and storage via Telstra’s world-class infrastructure to help actuaries analyse large data sets that reveal powerful insights.

Connecting your organisation to help you deliver more personalised products and superior customer service

Nimble new competitors with self-service, mobile and usage-based pricing models are changing the way Australians buy insurance, making them more selective than ever. This, combined with an upswing in catastrophic events, increased regulation, skills shortages and under-performing global markets has put insurers under pressure.

Telstra is already working to help them respond to change and gain a competitive advantage in many ways. We’re helping introduce game-changing mobile services that reach a new generation of customers. We’re reducing capital investment and minimising security risk through cloud and managed services. And we’re cutting transactional costs by streamlining processes and automating machine-to-machine (M2M) communications. We bring a strong suite of capabilities to every engagement. These include: a skilled, experienced workforce, a track record for innovative insurance solutions, and secure, far-reaching networks capable of delivering personalised insurance services across distance and devices.

To ensure the greatest value to the insurance industry, we’ve created a vision blueprint for connected insurance. This rationalised ICT infrastructure connects staff, partners and customers to intelligent workflows, efficient communication and collaboration, secure cloud services and the latest mobile applications. The result is a holistic environment that gives you the capabilities, reach, transparency and responsiveness you need to compete in today’s tough climate.

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Cloud Infrastructure

Cloud infrastructure gives you secure access to your data from any internet-enabled device, with 24/7 support, and the option to add a range of security, data backup and disaster recovery add-ons.

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Blue Jeans

Take advantage of BYOD and a mobile workforce - all you need are video enabled devices, cameras and internet access to conference.

Telstra IP Telephony (TIPT)

Get time and cost savings across multiple sites with features like video calling, virtual meetings and computer desktop sharing.

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Millennials, mobiles and money

Learn how Generation Y’s digital driven lifestyle is disrupting and transforming the financial services industry.

Download PDF (2.6MB)


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Our Campaign

Discover how the latest technology trends are changing the way financial institutions engage with their customers – and entice new ones.

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