What are my consumer rights for purchases in the Rewards Store?
Learn about warranties and your consumer rights under the Australian Consumer Law for Telstra Plus Rewards Store products, including what to do if your product is faulty.
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Understanding your warranty options
If something isn't right with a product you've purchased through the Rewards Store, we're here to help. Depending on the fault, you may be entitled to a refund, replacement or repair as outlined in our Important Warranty Information (PDF, 64KB).
Learn more about Faulty Products - know your rights.
Does my Rewards Store product come with a warranty?
Rewards Store products may come with a manufacturer's warranty, giving you additional support alongside your rights under the Australian Consumer Law.
See our Important Warranty Information (PDF, 64KB) for more advice about warranties, Consumer guarantees and making warranty claims.
Learn about manufacturer’s warranty on Faulty Products - know your rights.
What are my rights if a product is faulty?
For products you buy from us, you have legal rights known as Consumer Guarantees under the Australian Consumer Law. Where a product is faulty, you may be entitled to a remedy (repair, replacement or refund), and the remedy depends on whether the fault is major or minor.
Where you are entitled to a remedy and your return is approved, Telstra’s preferred approach is to provide a refund to your original payment method, including any Telstra Plus points and cash component paid (as applicable).
For more information about warranties, Consumer Guarantees and your return rights, learn more about Faulty products – Know your rights.
What consumer protections apply?
All Rewards Store products are covered by consumer guarantees under the Australian Consumer Law. This means you can expect your product to be of acceptable quality, match its description and work as expected. And if any product you purchased doesn’t, submit an enquiry through the Concierge team enquiry form for support.
Alternatively, explore Return a product I purchased in the Telstra Plus Rewards Store.
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