How do I claim a Gift with Purchase?
Find out how to claim a Gift with Purchase, what you need to submit your claim, and how to check or manage your claim.
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If you’ve bought a product or service from us that came with the offer of a bonus gift (one of our ‘Gift with Purchase’ offers).
How you claim it depends on where you made your purchase:
- Telstra store, phone or chat: Our team will help submit your claim when you make your purchase.
- Online: After your product or service is delivered, we’ll email you a link to the online claim form. Complete and submit the form within the redemption period. We’ll email you confirmation once it’s submitted.
Do I need a Telstra ID to access the online Gift with Purchase claim form?
Yes, you need a Telstra ID to access the online claim form.
If you don’t have a Telstra ID and want to submit your claim online, you’ll need to create one before submitting your claim.
Learn how to Create and use a Telstra ID
Contact us if you want us to submit the form on your behalf. You don’t need a Telstra ID for an agent to submit your claim.
Frequently asked questions
Eligibility and claiming
Yes. A claim must be submitted within the redemption period shown in your offer terms and conditions.
Check your offer terms and conditions for bonus Galaxy watch
If you’re buying your product or service in a Telstra store, phone or chat, someone from our team will help you submit your claim during the purchase process.
You’re eligible to claim a Gift with Purchase if you:
- purchase an eligible product or service
- complete your purchase during the promotional period, and
- submit a valid claim within the required timeframe.
Check the terms and conditions for your offer to confirm the eligible products or services, promotion dates and claim period. The gift, eligibility criteria and offer dates will vary depending on the promotion.
Check your offer terms and conditions for bonus Galaxy watch
Yes. You can claim up to 3 gifts per account, as long as each claim meets the offer eligibility requirements and is submitted within the claim period.
If the order is cancelled, returned or withdrawn, the gift claim may no longer be valid.
Managing your claim
We’ll send you a confirmation email after you submit your claim, then you'll receive email updates as your claim progresses.
If you don’t receive the email, check your junk or spam folder.
If you don’t have a confirmation email 24 hours after claim submission, contact us to confirm whether your claim was submitted successfully.
Allow up to 60 days for your claim to be processed and the gift delivered. We’ll contact you if there’s an issue with your submission.
If you need to update your email address, phone number or delivery details, contact us as soon as possible.
Some changes may no longer be possible after your gift has been dispatched.
Gift issues and changes
Contact us and we’ll work with you to resolve the issue.
No. Gifts are not transferable, exchangeable or redeemable for cash unless stated otherwise in the offer terms and conditions.
If a gift becomes unavailable, we may provide an alternative gift of equal or greater value in line with the promotion terms and conditions.
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