What is Data Plus and how does it work
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Data Plus is a feature enabled on our Premium Plan. It is designed to transfer more of your download data in a given time period of congestion on the Telstra Mobile Network. During peak or high demand periods on the Telstra Mobile Network, your download speed may generally be faster than what you would receive without this feature.
Data Plus doesn't guarantee faster feeds and whether you actually experience faster download speeds will depend on various factors including your device, your location, the application you are using and the severity of the congestion. The feature does not change your plan's monthly data allowance.
How do I know if my plan has Data Plus?
Data Plus is included for eligible customers on the Upfront Premium Mobile Plan and doesn’t require activation. You can review your plan inclusions through My Telstra or your plan information.
To find your plan information
- Go to Services
- Select your plan
- Select View or Manage your plan
- Select View plan details
Expectations & Experience
Data Plus is designed for when the mobile network is busy, to provide a faster download experience than you would have received without the feature. It doesn't guarantee faster speeds and whether you actually experience faster download speeds will depend on various factors including your device, your location, the application you are using and the severity of the congestion.
You’ll be more likely to experience the benefit of Data Plus during periods of network congestion when many people are using our mobile network in the same location at the same time.
Data Plus doesn’t guarantee faster speeds and whether you actually experience faster download speeds will depend on various factors including your device, your location, the application you are using and the severity of the congestion.
Plan Value & Suitability
Data Plus is included in the Upfront Premium Mobile Plan and can’t be removed.
Data Plus is included with the Upfront Premium Mobile Plan. It isn’t available as a standalone feature to buy.
Eligibility & Availability
The Data Plus feature is designed for use on the Telstra Mobile Network, not while roaming overseas.
Data Plus is included with the Upfront Premium Mobile Plan.
Support & Troubleshooting
Data Plus is designed to help the mobile data download experience when the network is busy. If you're experiencing ongoing issues, please contact us for support.
If eligible, and you move to an Upfront Premium Mobile Plan, Data Plus included automatically. If you choose a different plan Data Plus won’t be included.
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