How do I know my recharge was successful?

Your recharge should show in your main balance within a few minutes. You can check your balance online via:

What if I’m having issues redeeming my voucher?

You may experience one of the following issues when trying to redeem your voucher:


My 12-digit voucher PIN is showing as ‘invalid’

If you’re seeing this error, please check that:

  • You’ve entered the 12-digit PIN exactly as it’s printed on the voucher

  • Your recharge voucher has not expired

  • The voucher has not already been redeemed


If you’ve confirmed all this and the voucher still isn’t working, you’ll need to take your recharge voucher and receipt back to the place of purchase for a refund.   


My recharge voucher is for the wrong amount

If the amount on your recharge voucher is wrong, you’ll need to take the voucher and receipt back to the place of purchase for a refund. 


My voucher is barred

This may occur if you have tried to enter your voucher PIN multiple times without success

To resolve this, please contact us so we can help you.



What if my saved payment PIN is not working?

You will need to save your payment details again by recharging via, My Telstra appTelstra 24x7 app or Telstra 24x7 My Account with a credit/debit card and choosing to save the payment method.



What if I’m having trouble setting up Auto Recharge?

To set up a scheduled day of the month or balance-based auto recharge, you’ll need to add a saved payment method and create a 4-digit PIN. Your 4-digit PIN allows you to recharge with the saved payment method. 

To add a saved payment method, recharge using your credit or debit card and select the option to save your card details. You can do this via, My Telstra appTelstra 24x7 app or Telstra 24x7 My Account. 

If you’re still having trouble, please contact us.




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