Manage my Pre-Paid service
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You can manage your Pre-Paid service in the My Telstra app.
- Check your balance
- Recharge
- View usage and recharge history
- Change your Pre-Paid offer
- Download a tax invoice
- Set up auto-recharge
You can also manage your account with My Telstra in a browser.
How do I access Pre-Paid call history?
If you're on a new Pre-Paid mobile plan (Pre-Paid Mobile, Pre-Paid Mobile Casual, Pre-Paid Mobile Broadband):
- Select Services
- Select the Pre-Paid mobile number
- Select More with your mobile
- Select Usage history
- Select Calls.
For all other Pre-Paid mobile plans:
- Select Services
- Select the Pre-Paid mobile number
- Select More with your mobile
- Select Usage history
- Choose the month you'd like to view your usage report.
How do I cancel a Pre-Paid service?
Your Pre-Paid SIM card will be automatically deactivated 6 months after the expiry date of your last recharge.
You can also keep your existing number when you change to another Telstra mobile plan.
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
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If you don't use My Telstra, you can still chat with us online.
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