View or change my Pre-Paid plan

As new Pre-Paid plans become available or as your needs change, you should check your plan to make sure it still suits you.
 

In the My Telstra app

1. Sign in to My Telstra app
2. Tap on the Services tab then select the Pre-Paid service you’d like to view or change
3. Scroll down to Your plan to view your plan details
4. Select Change plan to make the switch
    

In My Telstra in a browser

1. Sign in to My Telstra in a browser using your Telstra ID
2. On the homepage, find the Pre-Paid service in the Account overview section, and select the Manage Pre-Paid link
3. Scroll down to Your Plan and select Change plan. A list of available plans will be shown
4. Under Change plan, a list of available plans will be shown
5. Click on them to learn more about each Pre-Paid plan
6. If you choose to make a change, click Select on the plan you want to change to and follow the prompts
    

Good to know:

• You’ll receive an SMS confirmation on your mobile device
• To finalise the change and enjoy the new plan, you’ll need to Recharge your Pre-Paid
• You can also find more information about how to activate your Pre-Paid service