Pre-Paid recharge

You don’t need credit to view your Pre-Paid details via m.telstra.com

1. Make sure your Wi-Fi is switched off
2. Go to m.telstra.com on your browser using your Pre-Paid device (smartphone, tablet, dongle, mobile broadband)
3. Select ‘Recharge’
4. Select your preferred payment type and enter your details
5. Choose your preferred recharge amount and click ‘Next’
6. Follow the prompts to complete and confirm the recharge of your Pre-Paid service. Save your payment details for a quick and easy recharge next time.

Log in to 24x7 My Account with your Telstra ID to view, manage and recharge your Pre-Paid service on your desktop.

Log in or Register

1. Log in to 24x7 My Account using your Telstra ID
2. Your 24x7 My Account dashboard is displayed
3. If you have multiple services, select your Pre-Paid service from the dropdown on the top left of the page
4. Under ‘Balance & recharge’ click on the ‘Recharge’ button
5. Select your preferred recharge amount
6. Select your preferred payment method
7. Follow the prompts to complete and confirm the recharge of your Pre-Paid service.

You don’t need credit to view your Pre-Paid details when you access the app from a Telstra Pre-Paid device in Australia. However, data charges may apply for downloading the app.

Download the Telstra 24x7^® App

1. Open the Telstra 24x7^® App on your smartphone or tablet
2. Your dashboard will display
   
3. Tap ‘Recharge’
   
4. Select your payment type
   
5. Tap on your preferred recharge amount and click ‘Next’
   
6. Enter your payment details or select your saved payment details
   
7. Follow the prompts to complete and confirm the recharge of your Pre-Paid service

 

 

If you don’t have a smartphone or tablet, you can recharge your Pre-Paid service using #100#.

1. Dial #100# on your mobile phone and press Call/Send
2. Your Pre-Paid offer will be displayed at the top of the screen, along with the expiry date
3. Dial 1 to Recharge and hit Send/Reply
4. Dial the number corresponding to your preferred payment method and hit Send/Reply
5. Dial the number corresponding to your preferred recharge amount and hit Send/Reply
6. Follow the prompts to complete and confirm the recharge of your Pre-Paid service