Prepaid Recharge from Telstra

Recharge on the go

The easiest way to recharge and manage your Pre-Paid services is through the My Telstra app, but you can also recharge online.

Recharge online

Do you know about auto recharge

How do you want to recharge?

In the My Telstra app

Save your payment details to quickly recharge your Pre-Paid services. Plus, check your balance, track your data usage and get access to special offers.

Download My Telstra app How to recharge in the app

In My Telstra

Check your balance and manage your Pre-Paid services online. You’ll need your Telstra ID and password to sign in.

In the Rewards Store

Redeem your Telstra Plus Points towards a Pre-Paid recharge voucher. You’ll need a Telstra Plus membership and a Telstra ID to sign in.

Redeem points for a voucher Join Telstra Plus

Keep your recharge rolling

Set up an auto recharge so you don't have to worry about recharging before your calls, texts and data expire.

My Telstra

Sign in using your Telstra ID or register for one.
Go to My Telstra
Select your pre-paid service
Then go to Auto recharge.
Choose your recharge

Select an amount to set up your auto recharge.
Pick a payment method

Select a saved payment method or add a new one.

How to set up Auto Recharge for your Telstra Pre-Paid

Ready to roll?

Never miss a call, text or meme. Set up and forget with auto recharge.

Set up auto recharge

Ways you can pay

Frequently asked questions

When your recharge expires, if you don’t recharge your service you move into a ‘recharge only period’ until you recharge.

During your ‘recharge only period’, you’ll still be able to receive calls, but won’t be able to access data, and you can only make calls to:

125 8887 recharge hotline. It’s a free call from your Telstra Pre-Paid service

Emergency numbers like 000 and 112. Find out more on the Triple Zero (000) website

Freecall phone numbers, like Telstra Customer Service

You’ll have 6 months to recharge. If you don't recharge within that time, your service will be deactivated, and you’ll lose your mobile number.
Your recharge should show in your main balance within a few minutes. You can check your balance via:

My Telstra app

My Telstra

Dial #100# from your Pre-Paid mobile and follow the prompts
You may experience one of the following issues when trying to redeem your voucher.

My 12-digit voucher PIN is showing as ‘invalid’

If you’re seeing this error, please check that:

You’ve entered the 12-digit PIN exactly as it’s printed on the voucher

Your recharge voucher has not expired

The voucher has not already been redeemed

 If you’ve confirmed all this and the voucher still isn’t working, you’ll need to take your recharge voucher and receipt back to the place of purchase for a refund.   

My recharge voucher is for the wrong amount

If the amount on your recharge voucher is wrong, you’ll need to take the voucher and receipt back to the place of purchase for a refund. 

My voucher is barred

This may occur if you have tried to enter your voucher PIN multiple times without success

To resolve this, please contact us.
You can check your Pre-Paid balance in a number of ways.

In the My Telstra app

Download or open the My Telstra app

Tap on the Services tab

Find your service and you’ll see your remaining and used data usage

To view your usage in more detail, tap on your service

My Telstra

Sign in to My Telstra with your Telstra ID and password

On the homepage, select the Services tab, go to Your Pre-Paid services and select Manage Pre-Paid

You’ll see the remaining and used data

To view your usage in more detail, go to More with your service and select Usage history.
Yes, you can set up an auto recharge, so you don’t have to worry about running out of calls, texts and data. You’ll also continue receiving low credit and expiry SMS notifications from us.

Set up auto-recharge in the My Telstra app

Download or open the My Telstra app

Tap on the Services tab and select your Pre-Paid service

Scroll down and select Auto recharge then follow the prompts

Set up auto-recharge in My Telstra

Sign in to My Telstra using yourTelstra ID

On the homepage, find the Pre-Paid service in the Account overview section, and select the Manage Pre-Paid link

Scroll to the bottom of the page, select Auto Recharge and follow the prompts

You must have a Telstra ID in order to set up auto recharge.
Your auto-recharge can fail for a number of reasons:

Insufficient funds in your credit or debit card

Credit or debit card has expired

If you have insufficient funds, your auto recharge won’t be processed, and you may be charged a fee by your financial institution. Please contact them or try using another payment method.

If you try another payment method, you can:

Save it via the My Telstra app or in My Telstra

Make a one-off recharge using this payment method, save it and opt into auto recharge (future auto recharges will use the payment method you saved)

If you still need help, please contact us.
We’ll extend your auto recharge to renew on the expiry date of your latest recharge (the recharge with the latest expiry date).

Check your next auto-recharge in the My Telstra app

Download or open the My Telstra app

Tap on the Services tab and select your Pre-Paid service

Scroll down and select Auto recharge

Check your next auto-recharge in My Telstra

Sign in to My Telstra using your Telstra ID

On the homepage, find the Pre-Paid service in the Account overview section, and select the Manage Pre-Paid link

Next to your service,Scroll down and select Auto Recharge.
If you‘ve set up auto recharge and change your plan, we’ll cancel your auto recharge. You’ll need to set up an auto recharge for your new plan once your plan change is complete.

For more information about auto recharge, please see our terms and conditions.
Cancel in the My Telstra app

Download or open the My Telstra app

Tap on the Services tab

Select your pre-paid service and scroll down to More with your service

Select Auto recharge and follow the prompts

Cancel in My Telstra

Sign in to My Telstra using your Telstra ID

If you have more than one account, select your pre-paid service from the dropdown list at the top of the page

Next to your service, select Auto Recharge and follow the prompts
When you recharge before expiry, you’ll still have access to your previous recharge inclusions, up to the original expiry date. Depending on which Pre-Paid plan you’re on, your unused data may roll over to use with your new recharge.

Your new recharge period starts from the date you recharge your service.

For example, if you recharge your service 5 days before expiry of your old recharge, you’ll have access to the inclusions of both your old and new recharge for 5 days. Then, you’ll have access to the inclusions of your new recharge, plus any unused data that has been rolled over, until the expiry of the new recharge period.

Note: Inclusions for your old recharge will be used first.

Tip: The best way to maximize the benefit of your recharge days is to set up auto recharge.
There could be a number of reasons why your recharge has run out so quickly:

Your Pre-Paid offer may not include enough data

There was a software update which was downloaded using your Pre-Paid service

You’ve updated apps or sent/received large files

You can view and manage your data usage in the My Telstra app or My Telstra. You can also check whether your Pre-Paid offer has enough data for you and consider increasing to a higher recharge with more data.

Why choose us?

Australia's best 4G network

Our 4G mobile network reaches further and runs faster than any other.

Continuous data rollover

Not going to use up your data in time? Just recharge before expiry on Telstra Pre-Paid Mobile and rollover up to 200GB of your unused data.

Call overseas with included minutes

With capped international call minutes from Australia to selected destinations on Pre-Paid Mobile, you can stay in touch with friends and family overseas.

Be rewarded with Telstra Plus

Join Telstra Plus and get rewarded just for recharging. Earn points to put towards must-have devices, recharges, accessories and more. Eligibility criteria apply.

Explore Telstra Plus

A Telstra Pre-Paid Mobile Casual plan gives you capped standard international call minutes to selected destinations. Plus a limited number of texts to any country.

Zone 1 destinations:

Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, Spain, Sweden, UK, USA, US Virgin Islands, Vietnam

Zone 2 destinations:

Argentina, Bahamas, Bangladesh, Bermuda, Brunei, Brazil, Cambodia, Chile, Columbia, Costa Rica, Cyprus, Czech Republic, Dominican Republic, Faroe Islands, French Guiana, Greenland, Hungary, Iceland, Greece, Italy, Laos, Lebanon, Liechtenstein, France, Iran, Israel, Kenya, Kuwait, Mexico, Mongolia, Palestinian Authority, Nepal, Netherlands, Nigeria, Pakistan, Philippines, Peru, Sri Lanka, Saudi Arabia, South Africa, Taiwan, Thailand, United Arab Emirates, Slovak Republic, Venezuela

Zone 3 destinations:

Zone 3 destinations are not available to Telstra Pre-Paid Mobile Casual plan

Included call minutes and texts:
Recharge Amount	Zone 1	Zone 2	Texts to any country
$20	5 minutes	5 minutes	5 texts
$30	10 minutes	10 minutes	10 texts
$50	10 minutes	10 minutes	10 texts
$70	20 minutes	20 minutes	15 texts
$100	20 minutes	20 minutes	15 texts

Please note: Included destinations are subject to change.

A Telstra Pre-Paid Mobile Casual plan gives you capped standard international call minutes to selected destinations. Plus a limited number of texts to any country.

Included call minutes and texts:
Recharge Amount	Zone 1	Zone 2	Texts to any country
$20	5 minutes	5 minutes	5 texts
$30	10 minutes	10 minutes	10 texts
$50	10 minutes	10 minutes	10 texts
$70	20 minutes	20 minutes	15 texts
$100	20 minutes	20 minutes	15 texts

Zone 1 destinations:

Zone 2 destinations:

Zone 3 destinations:

Zone 3 destinations are not available to Telstra Pre-Paid Mobile Casual plan

Please note: Included destinations are subject to change.

A Telstra Pre-Paid Mobile plan gives you capped standard international call minutes to selected destinations. Plus 100 texts to any country.

Zone 1 destinations:

Zone 2 destinations:

Zone 3 destinations:

Austria, Comoros, Croatia, East Timor, Egypt, Fiji, Ghana, Mauritius, Papua New Guinea, Poland, Russia, Samoa, Serbia, Solomon Islands, Surinam, Switzerland, Tonga, Turkey, Vanuatu, Zimbabwe

Included standard call minutes and texts:
Recharge amount	Zone 1	Zone 2	Zone 3	Texts to any country
$30	300 minutes	60 minutes	5 minutes	100 texts
$40	500 minutes	100 minutes	10 minutes	100 texts
$50	1000 minutes	150 minutes	15 minutes	100 texts
$60	1500 minutes	250 minutes	20 minutes	100 texts
$150	3000 minutes	350 minutes	50 minutes	100 texts
$300	6000 minutes	800 minutes	100 minutes	100 texts

Please note: Included destinations are subject to change.

A Telstra Pre-Paid Mobile plan gives you capped standard international call minutes to selected destinations. Plus 100 texts to any country.

Included standard call minutes and texts:
Recharge amount	Zone 1	Zone 2	Zone 3	Texts to any country
$30	300 minutes	60 minutes	5 minutes	100 texts
$40	500 minutes	100 minutes	10 minutes	100 texts
$50	1000 minutes	150 minutes	15 minutes	100 texts
$60	1500 minutes	250 minutes	20 minutes	100 texts
$150	3000 minutes	350 minutes	50 minutes	100 texts
$300	6000 minutes	800 minutes	100 minutes	100 texts

Zone 1 destinations:

Zone 2 destinations:

Zone 3 destinations:

Austria, Comoros, Croatia, East Timor, Egypt, Fiji, Ghana, Mauritius, Papua New Guinea, Poland, Russia, Samoa, Serbia, Solomon Islands, Surinam, Switzerland, Tonga, Turkey, Vanuatu, Zimbabwe

Please note: Included destinations are subject to change.

Got more questions about Pre-Paid? We’re here to help.

Contact us

We're here to answer your questions.

Send us a message

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Support

More information about pre-paid mobile phones can be found in our frequently asked questions.

Go to Support

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How to recharge online

Recharge on the go

How do you want to recharge?

In the My Telstra app

In My Telstra

In the Rewards Store

Keep your recharge rolling

My Telstra

Select your pre-paid service

Choose your recharge

Pick a payment method

How to set up Auto Recharge for your Telstra Pre-Paid

Ready to roll?

Ways you can pay

Frequently asked questions

What happens if my Pre-Paid recharge expires?

How do I know my recharge was successful?

What if I’m having issues redeeming my voucher?

How do I check my Pre-Paid balance?

Can I set up auto-recharge for my Pre-Paid service?

What happens if my auto-recharge fails?

What happens if I recharge between auto-recharge cycles?

What happens to my auto-recharge if I change plans?

How do I change my auto-recharge amount?

How do I cancel my auto-recharge?

If I recharge before expiry, what happens to my old recharge?

Why did my Pre-Paid recharge run out so quickly?

Why choose us?

Australia's best 4G network

Continuous data rollover

Call overseas with included minutes

Be rewarded with Telstra Plus