How to recharge online
Recharge on the go
The easiest way to recharge and manage your Pre-Paid services is through the My Telstra app, but you can also recharge online.
How to order a digital voucher to recharge your Pre-Paid service
In the My Telstra app
Save your payment details to quickly recharge your Pre-Paid services. Plus, check your balance, track your data usage and get access to special offers.
In My Telstra
Check your balance and manage your Pre-Paid services online. You’ll need your Telstra ID and password to sign in.
In the Rewards Store
Redeem your Telstra Plus Points towards a Pre-Paid recharge voucher. You’ll need a Telstra Plus membership and a Telstra ID to sign in.
Keep your recharge rolling
Set up an auto recharge so you don't have to worry about recharging before your calls, texts and data expire.
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Select your pre-paid service
Then go to Auto recharge. -
Choose your recharge
Select an amount to set up your auto recharge. -
Pick a payment method
Select a saved payment method or add a new one.
How to set up Auto Recharge for your Telstra Pre-Paid
Footage: Text on screen reads "Setting up Auto Recharge for your Pre-Paid service?"
Footage: Moving icons of a phone, a message bubble, and Wi-Fi signal around an icon of a clock. Text on screen reads "It means you'll never have to remember to recharge."
Footage: Moving icons of a phone, a message bubble, and Wi-Fi signal. Text on screen reads "Helping you stay in control and making life simpler." with an okay hand sign emoji.
Footage: An icon of a hand holding a smartphone. Text on screen reads: "Have your Telstra ID ready, or register at myid.telstra.com/register"
Footage: The screen of the smartphone changes. Text on screen reads "Step 1. Sign in on My Telstra at my.telstra.com.au or the My Telstra app."
Footage: The screen of the smartphone changes. Text on screen reads "Step 2. Select your Pre-Paid service, then Auto recharge."
Footage: The screen of the smartphone changes. Text on screen reads "Step 3. Choose your auto recharge amount."
Footage: The screen of the smartphone changes. Text on screen reads "Step 4. Pick a payment method."
Footage: Text on screen reads "Then you're done!" with a raised hands emoji.
Footage: Text on screen reads "Set up now at tel.st/auto-recharge"
How to order a digital voucher to recharge your Pre-Paid service
Order a digital voucher now to recharge your Pre-Paid service on your own time.
Step 1: Recharge value
Choose the recharge value you wish to purchase -$13, $39, $49, $59, $69, $180 or $350.
Step 2: Delivery type
Select Email me a digital voucher. If the amount you’ve ordered is correct, tap Next to continue.
Step 3: Your details
Enter your details, including your email address. Tap Next, Review and Submit.
Step 4: Review T&Cs
To continue, review and agree to the Critical Information Summary, Customer Terms and Privacy Statement.
Step 5: Place order
Enter your Payment Details and select Place order securely. Your order confirmation and recharge voucher PIN will be sent to you via email.
Step 6: Recharge phone
Use your Pre-Paid voucher PIN to recharge your phone online before it expires. Go to recharge your Pre-Paid and follow the prompts.
Pre-Paid mobile recharge voucher options
Get $13 digital voucher
Get $25 digital voucher
Get $39 digital voucher
Get $49 digital voucher
Get $59 digital voucher
Get $69 digital voucher
Get $74 digital voucher
Get $120 digital voucher
Get $180 digital voucher
Get $350 digital voucher
Frequently asked questions
When your recharge expires, if you don’t recharge your service you move into a ‘recharge only period’ until you recharge.
During your ‘recharge only period’, you’ll still be able to receive calls, but won’t be able to access data, and you can only make calls to:
- 125 8887 recharge hotline. It’s a free call from your Telstra Pre-Paid service
- Emergency numbers like 000 and 112. Find out more on the Triple Zero (000) website
- Freecall phone numbers, like Telstra Customer Service
You’ll have 6 months to recharge. If you don't recharge within that time, your service will be deactivated, and you’ll lose your mobile number.
Your recharge should show in your main balance within a few minutes. You can check your balance via:
When you recharge before expiry, you’ll still have access to your previous recharge inclusions, up to the original expiry date. Depending on which Pre-Paid plan you’re on, your unused data may roll over to use with your new recharge.
Your new recharge period starts from the date you recharge your service.
For example, if you recharge your service 5 days before expiry of your old recharge, you’ll have access to the inclusions of both your old and new recharge for 5 days. Then, you’ll have access to the inclusions of your new recharge, plus any unused data that has been rolled over, until the expiry of the new recharge period.
Note: Inclusions for your old recharge will be used first.
Tip: The best way to maximize the benefit of your recharge days is to set up auto recharge.
Why choose us?
Australia’s largest mobile network
With coverage reaching 99.5% of the population, we’re the widest-reaching network in Australia.
Industry-leading security
With a cyber security team monitoring our network 24/7, we take protecting our network from suspicious activity seriously.
Accessibility and inclusion for everyone
We take accessibility seriously, incorporating assistive technology and tools throughout our website and even winning an award at the Centre for Accessibility Australia Access Awards 2023.
Unlock more with Telstra Plus
Make the most of Pre-Paid with Telstra Plus. Earn points on eligible recharges to redeem on movie voucher deals, devices and more.
Got more questions about Pre-Paid? We’re here to help.
Contact us
We're here to answer your questions.
Send us a message
You can message us about a range of topics and we'll get back to you as soon as we can.
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Support
More information about Pre-Paid mobile phones can be found in our frequently asked questions.