How do I use one of my Data Top Ups?

If you’re an eligible Telstra home broadband customer, you have 3 bonus data top ups per calendar year.

You can redeem a top-up via your Telstra 24x7 My Account or the Telstra 24x7® App. Data top-ups are not compatible with plans that have unlimited data.

Via the Telstra 24x7® App:

  1. Sign into your Telstra 24x7® App
  2. On your Dashboard, tap your home broadband service: this takes you to Service Summary
  3. Under Service Summary select the Add Ons tab
  4. Under Applied Add-ons, select the Free data top ups option
  5. Select Top Up Now?
  6. Top-ups generally take up to 1 hour; in rare circumstances they can take up to 48 hours. We’ll send an email once your top-up is active. If your top-up has not been added to your account, get in touch with us.

Via Telstra 24x7 My Account:

  1. Sign  into Telstra 24x7 My Account using your Telstra ID and password.
  2. Under the Plans & usage tab, select Plan details
  3. Now select the internet account you’d like to top-up
  4. Under Features, select the Top up now button to activate your top-up.
  5. Top-ups generally take up to 1 hour; in rare circumstances they can take up to 48 hours. We’ll send an email once your top-up is active. If your top-up has not been added to your account, get in touch with us.

Need more help?

Watch our video below on;

How to activate your broadband top up on my account

 

 

 

 

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