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There are 3 ways you can disconnect from a Telstra Air®Network

  1. Simply turn off the Wi-Fi on your device. This will force it to disconnect from Telstra Air®
  2. If you have the Telstra 24x7®App installed, you can open the app and select ‘Disconnect’.
  3. Open the Wi-Fi network list in your device settings, tap the network name, and select ‘Forget’. Your device will delete your sign-in details and no longer try to automatically connect to it.

Can I opt out of Telstra Air on my home broadband?

Yes. You can leave and re-join Telstra Air once a month.

You can opt out via Telstra 24x7® App or Telstra 24x7 My Account:

Opt-out via Telstra 24x7 My Account

1. Scroll down and select Telstra Air® from the Plans & usage section


2. Find the broadband service you want to opt out of and tap Deactivate

3. Confirm you want to deactivate Telstra Air®

Opt-out via the Telstra 24x7® App


1. Select the Services tab


2. Select the internet service you want to opt out of

3. Select Telstra Air®

4. Select Deactivate

5. Confirm that you want to deactivate Telstra Air®

Good to know:

• Once you deactivate Telstra Air, log out and log back in to Telstra 24x7 My Account or the Telstra 24x7® App for the change to take effect.

• By deactivating Telstra Air, you will not be able to access our network of Telstra Air® hotspots across Australia, or the more than 19 million Fon Spots overseas.





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