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How do I activate Telstra Air®?

If you’re an eligible Telstra customer, you can connect to Telstra Air®, Australia’s largest Wi-Fi network using your smart phone, mobile device or laptop - and get unlimited Wi-Fi data. There are several ways to activate.

How do I activate Telstra Air on my device?
You can activate Telstra Air via Telstra 24x7 My Account for a PC or laptop, or the Telstra 24x7® App.  You can download the Telstra Air app to activate Telstra Air for your mobile or tablet.

Activate via Telstra 24x7 My Account

  1. Sign in to Telstra 24x7 My Account
  2. If you have more than one account, you will need to to select the relevant account from the blue bar at the top of the screen.
  3. Scroll down and select Manage next to Telstra Air

       4. You’ll see the Telstra Air Dashboard showing whether your Telstra Air status is active or inactive.

       5. If Telstra Air is inactive, select Activate.

Activate via Telstra 24x7 App

  1. Open the Telstra 24x7® App
  2. Select your broadband service from services menu
  3. Select Telstra Air; you’ll see the status as either active or inactive.
  4. If Telstra Air is inactive, select Activate.

What if I don’t have Telstra 24x7 My Account or the Telstra 24x7 App?

Don’t worry - you can activate Telstra Air via our website.
We recommend doing this from the device you want to connect to Telstra Air with, like your mobile or tablet.

What if I don’t have the Telstra Air App?

Having the app is the easiest way to connect to Telstra Air Hotspots. You can download it from Google Play, or the App Store.

How do I connect to Telstra Air on my mobile or tablet?

Follow the steps for connecting via Mobile or Tablet.

How do I connect if my laptop isn’t compatible with the Telstra Air App?

To connect manually or on a device not compatible with the Telstra Air app, follow the steps here.

What if I tried everything and still can’t connect to Telstra Air?

If you’re still having trouble connecting to a Hotspot, try these Troubleshooting Telstra Air tips.

 

Need more help?

Watch these how to videos on Telstra Air:

 

How To Find Telstra Air® Hot Spots

How to connect to Telstra Air® on your phone without the app

How to connect to Telstra Air® using the Telstra Air App

How to connect to Telstra Air® on your laptop

 

 

 

 

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