If you’re an eligible Telstra customer, you can connect to Telstra Air®, Australia’s largest Wi-Fi network using your smart phone, mobile device or laptop - and get unlimited Wi-Fi data. There are several ways to connect.

How do I activate Telstra Air on my device?

You can activate Telstra Air via Telstra 24x7 My Account or the Telstra 24x7® App

  1. Activate via Telstra 24x7 My Account
    • Go to Plans and Usage, and select ‘Telstra Air’; you’ll see the Telstra Air Dashboard showing whether your status is active or inactive.
    • If Telstra Air is inactive, select ‘Activate’. Done.

  2. Activate via Telstra 24x7 App
    • Go to the broadband service summary dashboard and select Telstra Air; you’ll see the status as either active or inactive.
    • If Telstra Air is inactive, select ‘Activate’.

 

What if I don’t have Telstra 24x7 My Account or the Telstra 24x7 App?

Don’t worry - you can activate Telstra Air via our website.

We recommend doing this from the device you want to connect to Telstra Air with, like your mobile or tablet.

What if I don’t have the Telstra Air App?

Having the app is the easiest way to connect to Telstra Air Hotspots. You can download it from Google Play, or the App Store.

How do I connect to Telstra Air on my mobile or tablet?

Follow the steps for connecting via Mobile or Tablet.

How do I connect if my laptop isn’t compatible with the Telstra Air App?

To connect manually or on a device not compatible with the Telstra Air app, follow the steps here.

What if I tried everything and still can’t connect to Telstra Air?

If you’re still having trouble connecting to a Hotspot, try these Troubleshooting Telstra Air tips.

 

 

 

 

 

Still need to get in touch

Telstra 24x7 App

Have you got our app? Download the Telstra 24x7 App now

Telstra 24x7 App
Contact us

Prefer to chat to someone? We're here to answer your questions

Contact us
Tech help on call

Technology crisis? Our experts are available 24/7

View Platinum services
CrowdSupport®

Didn't find the answer to your question?

Ask the Forum