5G Home

Set up is super easy. The advanced 5G Home Modem connects wirelessly to our 5G network, so there are no ethernet cables or extra boxes. Just plug it in where you get the strongest 5G signal in your house – as close to a window as possible.

A strong signal is indicated by the green light on your modem. The 5G Home Modem will then connect with your devices wirelessly. Follow the simple steps in our 5G Modem Quick Start Guide.

You can connect up to 100 Wi-Fi capable devices in your home with up to 1TB of data.

You can also connect up to 4 devices via ethernet using the 4 ports on the 5G Home Modem, and a USB device via the USB port.

Note: You won't be able to access your home network externally - so that means you can't change settings on the modem or access a local server set up in your home, from outside your home.

Your 5G Home Modem is locked to your home’s location, which means you can only use it to access 5G while it is at that address. In other locations, speeds will be capped at 1.5Mbps or slowed further in busy periods.

Learn more about the Telstra 5G Home Modem.

No. You will not be able to use this plan to make or receive calls, or support a home or medical alarm, or lift, that requires a phone service to operate. If you require a phone line, please contact us to discuss alternative options.

All our nbn plans include a landline at no extra cost. Learn more about nbn plans.

We don’t recommend running both the 5G Home Internet and your existing home internet service, as the two Wi-Fi networks can interfere with each other and cause device connection issues. We recommend you:

• Unplug your old modem completely while you set up your new 5G Home Modem
• Try the 5G Home Internet for the first month and if you’re happy, cancel your existing internet service.
• Or, if you’re not happy with your 5G Home Internet, cancel the service with no obligation so long as you return the 5G Home Modem in good working order.

Yes. If you haven’t cancelled your existing internet service, you can simply return your 5G Home Modem to us in good working order. To cancel, just call us on 13 22 00. Once your service is cancelled we will send you an email with an eParcel consignment ID. Take your modem to your nearest Australia Post store and they will take care of it from there. We will cover the postage so there’s no cost to you  This is the simplest way to return the modem and allows you to track the progress of the modem back to us.

If you’ve already cancelled your previous internet service, you will need to take up a new internet plan.

We recommend not cancelling your existing internet service until you’ve made sure 5G Home is right for you.

Absolutely! You can enjoy seamless streaming of apps like Netflix, Stan and Foxtel on Telstra 5G Home Internet. Xbox All Access, and other gaming apps also work on 5G Home Internet although you may not achieve the same levels of latency.

5G Home will work for the casual gamer – but if you’re a serious gamer in search of single digit latency then this probably isn’t the plan for you.

If you aren’t sure, you can take advantage of our flexible offer – get it home, give it a go, and decide for yourself. If 5G Home isn’t right for you, simply cancel and return your 5G Home Modem in good working order.

Wi-Fi Booster, Wi-Fi Guarantee, Game Optimiser, Telstra AIR, Broadband top ups and Telstra Broadband Protect are not compatible with this plan.

To cancel, just call us on 13 22 00 .  Once your service is cancelled  we will send you an email with an eParcel consignment ID.  Take your modem to your nearest Australia Post store and they will take care of it from there. We will cover the postage so there’s no cost to you  This is the simplest way to return the modem and allows you to track the progress of the modem back to us.

You can manage your plan and check your usage via My Telstra. Make sure you’ve got the latest version of the app installed.

378Mbps current average download speed  (typical speed range 50Mbps to 600Mbps), with a typical upload speed of 46 Mbps (range 10Mbps to 90Mbps) *

Average and typical speeds are into-the-home speeds measured at the modem. Speeds over Wi-Fi may be slower.

*Download speeds were measured at the in-home modem during the busy evening period between 7pm – 11pm over a representative time period, typically ranging between 50 and 600Mbps and upload speeds typically ranging between 10Mbps to 90 Mbps.

Average and typical speeds may be slower over WiFi connection and can be impacted by factors such as the distance from the serving 5G mobile tower, number of users online, where your modem is located and how far you are from it, and whether there are obstructions between your modem and the 5G mobile tower.  Speeds may change over time but are anticipated to remain within the quoted speed range.

You can check your internet speed with the Telstra Speed Test.

You can run automated tests on your service to diagnose and resolve your query.