Your bill with Telstra

My Telstra in a browser

You can easily change your billing preference in My Telstra, by following the steps below:

1. Sign in to My Telstra
2. Go to Payments
3. Scroll to the bill you want to change
   
4. Select View details
5. Under Bill delivery, select Switch to email bill.

My Telstra app

1. Open the My Telstra app
2. Select Payments
3. Go to the bill you want to change
4. Scroll down to Bill delivery method
5. Select Switch to email bill.

Good to know: You can view upcoming bills and make payments on the go in the My Telstra app. Download the app

You can view and download your bills, invoices and upcoming payments, and make payments on the go in the My Telstra app. Download the app

Upfront mobile or data plans

If you're on an Upfront mobile or data plan, you won’t receive a bill for your Telstra services because you’ll know the cost of your plan each month, upfront.

You can view your upcoming payment dates in the My Telstra app and because you've signed up with AutoPay, you won't need to remember to make a payment – the AutoPay payment will occur on your monthly payment date, which is the same date each month.

Once your AutoPay payment is successful, you'll receive an SMS with a link to download your digital receipt. You can also view this receipt (and past receipts) in the My Telstra app.

There are two bill types you can choose from, Summary or Itemised.

• A Summary bill lists the charges on your account.
• An Itemised bill includes the details of chargeable activity on your account over multiple pages.
  

Tip: For more information, view our bill explainer.

You can choose how you view your bill, as a summary bill or itemised, by following these instructions: 

In My Telstra in a browser

1. Sign in to My Telstra
2. In the top right-hand corner, go to Profile, then Account Settings
3. Go to Personal details
4. Scroll down to Billing address 
5. Select Update then scroll to the Account number and Edit email settings
6. Go to Bill type, choose Summary or Itemised and Save.

It’s more efficient, cost effective and environmentally friendly. It means that you have access to your bills when and where it suits you - whether it’s on-the-go in the MyTelstra app or in your inbox, email billing is an easy and convenient alternative.

We’re progressively contacting customers that we are making the move to paperless billing.

If you received a communication from us about the move to email bill for your Telstra account and your email contact details are up to date, you don't need to do anything. We will take care of the change and let you know when this is done.

There are some instances due to personal circumstances we recognise that customers require a paper bill mailed to them (such as those that need braille or large format A3 bills). Should you want to remain on paper billing, you can message us in the My Telstra app, or visit your local Telstra Store to change your billing preferences.

You can access 13 months of PDF bills in My Telstra in a browser if you want to print a hard copy. Or, if you still prefer to receive a paper bill in the future, message us in the My Telstra app, or visit your local Telstra Store to change your billing preferences.

We’re contacting customers that have provided us with an email address previously. If you have difficulty accessing your bill online message us in the My Telstra app or visit your local Telstra Store and we can make alternate arrangements.

Customers who currently receive their bill in alternative formats such as A3 or Braille will continue to receive their bill in these formats. If you require these alternative formats, message us in the My Telstra app or visit your local Telstra Store and we can arrange this for you.