Your bill with Telstra

Web

You can switch to emaill bill by filling out the form. You'll need your 13-digit account number handy.
 

My Telstra in a browser

You can easily change your billing preference in My Telstra, by following the steps below:

1. Sign in to My Telstra
2. In the top right-hand corner of the page, click on Settings then select Bill Settings from the dropdown
3. Locate the account you would like to change then select Update bill delivery & notification preferences
4. Select the bill delivery option of your choice and click Update
    

My Telstra App

1. Open the My Telstra App
2. Tap the Payments tab
3. Tab the bill you want to change
4. Scroll down to Bill delivery method
5. Tap Switch to email bill

You can set up SMS/email reminders to let you know:

·       When your bill is issued

·       When it’s two days before your next payment is due

·       When your payment is late

·       When a scheduled payment is processed

To add or remove SMS/email reminders: 

1.       Sign in to My Telstra

2.       In the top right-hand corner of the page, click on Settings then select Bill Settings from the dropdown

3.       Locate the account you would like to change then select Update bill delivery & notification preferences

4.       Choose whether you’d like to receive your bill reminders by email or SMS, and when you’d like to receive reminders; i.e., two days before payment, when it’s due, when it’s overdue etc.

5.       When you're done, review your selections then click Update

Tip: If you don’t want any reminders to pay your Telstra bill, why not set up direct debit?

If you receive a Telstra bill, you’ll either receive this by email or post. You can also view and download your Telstra bills in the My Telstra app.

You can set up SMS/email reminders to let you know:

• When your bill is issued
• When it’s two days before your next payment is due
• When your payment is late
• When a scheduled payment is processed

To add or remove SMS/email reminders: 

1. Sign in to Telstra 24x7 My Account
   
2. On the top right hand corner of the page, click on Settings then select Bill Settings from the dropdown
   
3. Locate the account you would like to change then select Update bill delivery & notification preferences
   
4. Choose whether you’d like to receive your bill reminders by email or SMS, and when you’d like to receive reminders; i.e., two days before payment, when it’s due, when it’s overdue etc.
   
5. When you're done, review your selections then click Update
   

Tip: If you don’t want any reminders to pay your Telstra bill, why don’t you set up direct debit?

Upfront mobile or data plans

If you're on an upfront mobile or data plan, you won’t receive a bill for your Telstra services because you’ll know the cost of your plan each month, upfront.

You can view your upcoming payment dates in the My Telstra app and because you've signed up with AutoPay, you won't need to remember to make a payment – the AutoPay payment will occur on your monthly payment date, which is the same date each month.

Once your AutoPay payment is successful, you'll receive an SMS with a link to download your digital receipt. You can also view this receipt (and past receipts) in the My Telstra app.

Summary bills

Our summary bill is easy to read, and summarises your charges and billing details in just two pages.

Detailed bills

Our detailed bill gives you an itemised account of all your recent activity over multiple pages.

It doesn’t matter how you receive your Telstra bill, you can still choose to have it detailed, or summarised. 

Tip: For more information, view our bill explainer.
 

To change the format of your bill, sign in to My Telstra .

1.       Select Payments at the top of the screen, select the Bills tab, then select View Bill

2.       Access Settings by selecting Manage saved payment methods, then select Manage bill reminders. Find the account you'd like to change

3.       Under Bill type, select Edit

4.       Select the bill type for your account, then select Save.

1. Select the bill type for your account, then click Save