Receiving my bill

You can easily change your billing preference in Telstra 24x7 My Account, by following the steps below:

1. Sign in to Telstra 24x7 My Account

2. On the top right hand corner of the page, click on Settings then select Bill Settings from the dropdown

3. Locate the account you would like to change then select Update bill delivery & notification preferences

4. Select the bill delivery option of your choice and click Update

Tip:

• You can also change the email address that you’d like your bill sent to in this section
• You can have different delivery methods and addresses for each of your accounts
• To get your bill emailed to you, simply sign up for email bill 
  
   

You can set up SMS/email reminders to let you know:

• When your bill is issued
• When it’s two days before your next payment is due
• When your payment is late
• When a scheduled payment is processed

To add or remove SMS/email reminders: 

1. Sign in to Telstra 24x7 My Account
   
   
2. On the top right hand corner of the page, click on Settings then select Bill Settings from the dropdown
   
   
3. Locate the account you would like to change then select Update bill delivery & notification preferences
   
   
4. Choose whether you’d like to receive your bill reminders by email or SMS, and when you’d like to receive reminders; i.e., two days before payment, when it’s due, when it’s overdue etc.
   
   
5. When you're done, review your selections then click Update
   

Tip: If you don’t want any reminders to pay your Telstra bill, why don’t you set up direct debit?

You can choose to have all the details included on your Telstra bill, or choose to get a summary.

Summary bills

Our summary bill is easy to read and summarises your charges and billing details in just two pages.
 

Detailed bills

Our detailed bill gives you an itemised account of all your recent activity over multiple pages.

It doesn’t matter how you receive your Telstra bill, you can still choose to have it detailed, or summarised. 

Tip: For more information, view our bill explainer.
 

To change the format of your bill, sign in to Telstra 24x7 My Account.

1. On the top right hand corner of the page, click on Settings then select Bill Settings from the dropdown

2. Locate the account you'd like to change

3. Under Bill type, select Edit



4. Select the bill type for your account, then click Save