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Improve your device performance with a static IP address

Follow these steps to enhance the performance of your gaming consoles and other devices.

 

How do I create a static IP address for Port Forwarding?

If you’re using port forwarding to improve the performance of your internet devices or gaming consoles, you’ll need to first create a static IP address for each device. Here’s how to do it.

Before you start

You will need the MAC address for your device. Here’s how to find it. Once you do find it, make sure you write it down.

 

Good to know

In this context MAC stands for Media Access Control. It does not mean the address of an Apple Mac computer.

 

To find the MAC address for your device

 

Xbox One

  1. From the main Xbox One homepage, select My Games & Apps
  2. Select Settings
  3. Select Network
  4. Select Advanced Settings
  5. Your Wired MAC address will be listed on the right.


NOTE: If you connect your Xbox with a cable, you’ll need the “Wired MAC” address; if you connect over Wi-Fi, you’ll need the “Wireless MAC” Address

 

Xbox 360

  1. Select My Xbox
  2. Select System Settings
  3. Select Network Settings
  4. Select Configure Network
  5. Select Advanced Settings from the Additional Settings tab
  6. Select Alternate Mac Address
  7. Your wired MAC address will be listed

 

Playstation 4

  1. Select Settings
  2. Select System
  3. Select System Information
  4. Your MAC address will be listed on the right 

NOTE: If you connect your Playstation with a cable, you’ll need the “MAC Address (LAN Cable)” address; if you connect over Wi-Fi, you’ll need the “MAC Address (Wi-Fi)” Address.

 

Playstation 3

  1. Select Settings
  2. Select System Settings
  3. Select System Information
  4. Your MAC address will be listed on the right

NOTE: If you connect your Playstation with a cable, you’ll need the “MAC Address (LAN Cable)” address; if you connect over Wi-Fi, you’ll need the “MAC Address (Wi-Fi)” Address.

 

 

Nintendo Wii U

  1. Select System Settings
  2. Select Internet
  3. Select View MAC Address
  4. Your MAC address will be listed

 

Nintendo Switch

  1. Select System Settings from the HOME Menu.
  2. Scroll down through the menu and select Internet
  3. The Nintendo Switch console's MAC address will be listed under System MAC Address

 

Nintendo 3DSXL, 3DS, 2DS

  1. Select System Settings
  2. Select Internet Settings
  3. Select Other Information
  4. Select Confirm MAC address

To find the MAC address for your computer or laptop

Some computer games like FIFA World Cup, Call of Duty and NBA 2k17 will work better if you port forward your computer or laptop. Here’s how to find the MAC address for your computer.

 

 

  1. Select the Windows symbol at bottom left
  2. Select Control Panel
  3. Select Network and Sharing Centre
  4. Next to Connections select the hyperlink
  5. Select Details
  6. In the list find the Physical Address
  7. The number beside it is the MAC address. Write this number down.

 

 

Select the Apple menu at the top left

  1. Select System Preferences
  2. Under Internet & Wireless, select Network
  3. On the left side menu select Wi-Fi
  4. Select the Hardware tab
  5. The MAC address is listed here. Write down the number.

Once you have the MAC address for your device or computer you’re ready to create its static IP address.

 

To create a static IP address

Before you start

You will need the IP address of your Telstra modem. The IP address is on the underneath of your modem. The most common modem IP addresses are:

  • 10.0.0.138
  • 192.168.0.1
  • 192.168.15.1

Make sure you write yours down.

  1. On your computer, open an internet browser
  2. Type http:// followed by your modem IP address into the address bar eg: http://10.0.0.138
  3. This will take you to the control panel webpage for your modem.
  4. At the top of the page select Advanced.
  5. Select Local Network.
  6. Select Add new static lease.
  7. Go to the Static leases box.
  8. In the Name field type a name for your device. Eg: Playstation or Tom’s Xbox.
  9. In the MAC@ field enter the MAC address for your device. You looked this up earlier.
    NOTE: Some devices display the pairs of numbers and letters separated by dashes, ie: 12-34-56-78-90-AB. However, you need to enter these numbers separated by colons not dashes, ie: 12:34:56:78:90:AB.
  10. In the IP field, enter a new static IP address for your device.

    To create the new static IP address:

    1. Take the IP address for your modem
    2. Remove the numbers that follow the final decimal point
    3. Select a number that’s not currently in use – we recommend a number between 200 and 250 – and add the number after the decimal point

      For example, if you choose the number 225:

      • change the last 3 digits of the modem IP address 10.0.0.138 to 10.0.0.225 – and this will be the new Static IP address, OR
      • change the last digit of 192.168.0.1 to 192.168.0.225, OR
      • change the last digit of 192.168.15.1 to 192.168.15.225
  11. Select + Add new static lease
  12. Select Close
  13. Restart your modem.

 

Good to know

If you’re changing your static IP address for port forwarding, you can now go back to our Port Forwarding article to complete the port forwarding process.

 

We’re here to help

Don’t feel confident doing port forwarding yourself? Talk to the experts at Telstra Platinum and we’ll sort it out.

Call 13 75 87

Outside Australia call +612 9242 0570

What else can Telstra Platinum help me with?

Whether your service or technology is from Telstra or another provider, our tech experts can help you. They’re available 24x7 over the phone and online to help you with your mobile, tablet, Wi-Fi, email, smart home and connected devices, data back-up and more. It’s all part of a Telstra Platinum subscription.


Got a one-off problem? Find out more about our no-fix no-fee services.

 

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