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How do I setup a wireless printer on my Wi-Fi network?

Regardless of which wireless printer you have, the basic setup is the same. Just follow the steps below.

29 Dec 2017

How to link your devices to the printer

1. Connect the printer to your Wi-Fi modem

Tip: For best performance, put your printer close to the Wi-Fi modem and in line of sight.

 

If your Printer has a screen:

  1. On the printer’s screen, find ‘Settings’ and open ‘Network Connection’ or ‘Network Settings’
  2. Now select ‘Wireless Setup Wizard’ or ‘Network Setup’. The printer will search for networks.
    A typical printer screen
  3. Select your Wi-Fi network name (SSID), then enter your password. Both should be on the back of your modem, or on a card or booklet in your Internet start-up kit.

 

Using Wi-FI Protected Setup (WPS)

Some printers give you the option to connect without entering a network password, via WPS.

Press the WPS button on the modem for a few seconds. The lights on the front of the modem should change when your printer is successfully connected to it.

 

Using Wireless Direct

Some newer printers can connect directly to your computer without going via your modem:

  1. Select Wireless or Wi-Fi Direct on the printer
  2. Now click on the ‘Wireless’ symbol on the device you want to connect
  3. Pick the printer from the list of networks, then enter the password for the printer. (it’s Wi-Fi Protected so you still retain your privacy.)

 

If your printer doesn’t have a screen:

You can use Wi-Fi Protected Setup or the printer's set-up wizard software.

 

Using Wi-Fi Protected Setup;

- Just press the WPS button on your printer, until the lights on your modem change.

 

Using Set-up wizard:

  1. Connect the printer to your computer with the USB cable supplied
  2. Install the printer software on the computer using the CD supplied. Or download the printer software from the internet.
  3. Open the set-up wizard, follow the prompts and select ‘Connect via Wi-Fi’.
  4. Enter your Wi-Fi network name and password, and finish set-up
  5. Now unplug the USB cable from the printer to the computer.

 

Confirm your connection

Whichever setup process you used, you’ll need to confirm the connection now before you can print:

  1. Go to your computer's network settings
  2. Under ‘Wi-Fi devices’, select ‘verify the printer’.

 

2. Setup the printer on your device

Once your printer is connected to your home network, you need to ‘add’ the printer on your computer. Or on any device with printing capabilities.

 

If you’re Windows:

  1. Go to the Start Menu and select ‘Settings’ or ‘Control Panel’ depending on your version of Windows.
  2. Select ‘Devices’ or ‘Devices and Printers’
  3. Select ‘Add a Printer’. Windows will now check for printers and display them
  4. Select your printer and press ‘Next’.
  5. If your printer isn’t listed, select ‘The printer that I want isn't listed’ and follow the prompts.
  6. Now print a test page to confirm it works.

 

If you’re MacOS:

  1. Open the Apple menu and select ‘System Preferences’
  2. Select ‘Print & Scan’
  3. Click the (+) button in the bottom left corner of the Print & Scan window
  4. Select the printer and press ‘Add’.
  5. Now print a test page to confirm it works.

 

What if I still can’t print?

If you can’t print, it’s probably because the printer is either not connecting to the modem, or not being detected by your computer:

  1. Check your computer’s network settings to see if you can ‘see’ the printer
  2. If you can't see the printer, reboot both the modem and the printer
  3. After the reboot, check if your computer can ‘see’ the printer
  4. If you’re still having problems, try your computer or printer's Help files.
      

We’re here to help

Is setting up a printer more complicated than you expected? Then let our experts at Telstra Platinum do it for you.

Call 13 75 87

Outside Australia call +612 9242 0570

What else can Telstra Platinum help me with?

Whether your service or technology is from Telstra or another provider, our tech experts can help you. They’re available 24x7 over the phone and online to help you with your mobile, tablet, Wi-Fi, email, smart home and connected devices, data back-up and more. It’s all part of a Telstra Platinum subscription.


Got a one-off problem? Find out more about our no-fix no-fee services.

 

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