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Make video calls and connect withfamily and friends.

You may already use your phone or tablet to make voice calls and send messages. But it’s just as easy to make a video call and talk face-to-face – and in many cases it costs no more. Here‘s how to do it.

Updated 12 November 2018

Video calls are a great way to stay in touch

We all love to chat with family and friends over the phone. So imagine how much closer you’d feel if you see them as well as talk to them. If you’re away on business you can see your kids each night before they go to bed. Or if you have family overseas, you can see them without flying over to visit. And if you share a hobby with a long-distance friend, like cooking, woodwork or music, you can share your latest efforts.

Does Telstra have video calls?

Yes, Telstra is now offering mobile video calls on compatible devices connected to the 4G and 4GX Telstra mobile networks.

Will my phone work with Telstra Video Calling?

Here’s a list of compatible phones:

  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy S8
  • Samsung Galaxy S8+
  • Samsung Galaxy Note 8
  • LG G5
  • LG G6
  • HTC U11
  • Google Pixel 2 devices

How do I get Telstra Video Calling?

If you’re a Telstra Mobile customer with a compatible device and Telstra HD Calling enabled, we’ll automatically set up Telstra Video Calling for you. You can find more details on our Telstra Video Calling page.

Which other apps can I use for video calls?

If you can’t currently get Telstra Video Calling on your phone, you can still make and receive video calls using an app. Here are two popular and simple video call apps. You can use them whether you’re calling from across the street or across the world.

Facebook Messenger

To make Facebook Messenger video calls on your phone:

  1. Download the Facebook Messenger app to your phone
  2. Open the Facebook Messenger app
  3. Set up an account and sign in
  4. Search in ‘Contacts’ for the person you want to video call. (They’ll also need a Facebook Messenger account.)
  5. Tap the ‘Video camera’ symbol
  6. In the new message screen, click the ‘Video camera’ symbol
  7. Start chatting

Skype

To make Skype video calls on your phone:

  1. Download the Skype app to your phone
  2. Open the Skype app
  3. Set up an account and sign in
  4. Select 'Calls'
  5. Select the person you want to video call. (They’ll also need a Skype account.)
  6. At the top of the screen tap the ‘video camera’ symbol
  7. Start chatting

 

Good to know

Video calls use a lot of data so we suggest you connect to Wi-Fi where possible. If you can’t get Wi-Fi, make sure you check your data allowance. If you go over it, you could be charged extra.

 

Tips for making better video calls

These easy steps can make your picture and sound clearer.

  • Choose a bright room. Natural light is ideal
  • Position the phone camera so the light is behind it
  • Use headphones
  • Get close to your microphone
  • Turn off background apps to help your device run better
  • Use a fast internet connection

 

Good to know

The better your internet connection, the better your video and audio quality will be. Telstra delivers a stronger and more reliable connection to more places around Australia.

We’re here to help

Still having trouble getting your video calls to work? Talk to the experts at Telstra Platinum and we’ll sort it out for you. 

Call 13 75 87

Outside Australia call +612 9242 0570

What else can Telstra Platinum help me with?

Whether your service or technology is from Telstra or another provider, our tech experts can help you. They’re available 24x7 over the phone and online to help you with your mobile, tablet, Wi-Fi, email, smart home and connected devices, data back-up and more. It’s all part of a Telstra Platinum subscription.


Got a one-off problem? Find out more about our no-fix no-fee services.

 

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