Satellite Internet

Telstra Satellite Internet is designed as a low-latency rural broadband solution, however it can also be used in some urban locations. To find out if Satellite Internet is available where you live, enter your address in our address checker.  

No, Telstra Satellite Internet is restricted to use at the home address it is connected to. Satellite Internet can’t be moved around or used on moving vehicles or vessels like cars, vans, RVs, boats or aircraft.

If you’ve already got a Starlink Kit, you may be able to use it with a Telstra Satellite internet plan. NOTE: The Generation 1 Circular Starlink Kit is not compatible. If you own this kit, you’ll need to select a new Starlink Satellite Kit.

For Starlink Standard Actuated Kit Users: If you plan to use your Starlink Standard Actuated Kit with Telstra Satellite Internet, you must purchase a Starlink Ethernet Adaptor. This adaptor connects the Telstra Smart Modem 3 to the Starlink Router, enabling both voice and internet services. Buy the Starlink Ethernet Adaptor.

How do I transfer my Starlink Kit to Telstra?

To transfer your Starlink Kit to Telstra:

1. Cancel your existing Starlink service through the Starlink customer portal on the Starlink website. Find the “Cancel Service” option under the “Manage” section on the homepage.
2. Unlock your Starlink Kit from your account by selecting “Transfer” after cancellation. This option is also under “Manage.”  Note that your service will stop immediately upon transfer, regardless of the remaining time in your billing cycle.
3. Provide Telstra with your Starlink Terminal ID or Kit Serial Number during the ordering process.

Need to Know:

• For more details visit Starlink Support and search 'transfer to a reseller'
• Please be aware that transferring is not available on the Starlink website until 120 days after you purchase your Starlink Kit or 90 days after you activated your kit, whichever milestone you hit first. Reach out to Starlink Customer Support for further assistance.

Telstra Satellite Internet powered by Starlink is designed to work well in most weather conditions, including rain, snow and wind. Extreme weather, especially heavy rain, can cause brief Satellite Internet service dropouts.

Yes! Your Telstra Satellite Internet plan includes a home phone service, with unlimited calls to standard Australian mobiles and landlines.

Yes, you can stream your favourite apps, game online, make video calls and more. Satellite internet lets you access the same services as other types of home internet products that have similar bandwidth and speeds.

You can purchase Telstra Satellite Internet online, over the phone or by visiting us in store.  We will deliver the Telstra Smart Modem 4 and Starlink Kit to your home.  You won’t be able to collect the Starlink Kit in store.

Yes – we include detailed guides to help you install the Starlink Kit and set up Telstra Satellite Internet yourself.

When should you use a licensed professional?

• If you want to permanently fix the Starlink Kit with one of our optional accessories, we recommend you use a licensed professional in your area. 
• If you want to conceal or permanently install any Satellite Internet cabling, you will need to use a licensed professional.

Once you’re happy with your Telstra Satellite Internet service, you will need to cancel your old internet service to avoid paying for two services at the same time. To cancel your old service, contact us.