Telstra Platinum Service Subscription Remote

This service offers 24/7 online chat and over the phone tech support for most internet-connected devices.

Refer to the Plan Cost table. 

• Paperless bills and electronic payments – Free
• Paper bills – $2.20/mth
• Payments made in person or by mail – Extra $1.00
• Set up Email Bill at telstra.com/emailbill 

Some exemptions may apply.  For details, visit telstra.com/billpay. To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay.

Use of this service is governed by a fair use policy, which deals with excessive use. For further details visit telstra.com.au/customer-terms

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

If you have questions about your Telstra Platinum Service Subscription, please visit telstra.com/platinum or call us on 13 7587.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only full legal terms for this plan are available at telstra.com/customer-terms