Information about the service

CallN is a hybrid cloud call recording, call transcription, call sentiment, call analytics and business intelligence solution for telephone systems with VoIP handsets and soft phones.

CallN was created to help businesses improve customer communication and satisfaction, improve staff performance, decrease risk, manage compliance and improve business results.

It is easy and quick to setup, scalable from one to hundreds of handsets, accessed from any web browser with an internet connection and provides a simple to use but powerful interface.

For more information visit or


To take advantage of CallN Call Recording, Analytics and Business Intelligence, you’ll need to be on a Telstra Business System (TBS).

You are eligible to take up a Telstra Business System™ if you are a business customer, have an ABN, ACN or ARBN, and you're billed directly by Telstra.

Minimum Term

Available on 12, 24, 36, 48 or 60 month terms. The term must align to the term of the corresponding Telstra Business System package. 

What’s included

With CallN you only pay for the handset that you need to record and analyse. There are two types of CallN handset licenses, ‘CallN Business’ and ‘CallN Enterprise’. Contact your Telstra Account Executive or TBS Dealer for feature details. Both license types include up to seven years of rolling storage for call recordings and data.

You will have access to CallN customer and technical support as well as a knowledge base, user guides and training videos.

Customer and technical support is available Monday to Friday 8.30am to 5pm AEST excluding public holidays, to help troubleshoot any issues or answer your questions.

What’s not included

In order to install the CallN thin client software, you will need to separately obtain a Windows-based PC (recording PC) and an Ethernet switch with ‘port mirroring’ capability.

To confirm if your customer premise equipment is suitable, contact your local TBS dealer or Telstra Account Executive. 

Information about pricing

Total minimum plan cost

CallN pricing is charged on a per handset license basis for a minimum 12 month term. For finance and monthly payment options, speak to your local TBS dealer or Telstra Account Executive.


CallN Business

Total cost inc. GST per handset license

CallN Enterprise

Total cost inc. GST per handset license

12 Months



24 Months



36 Months



48 Months



60 Months



* Minimum 10 x CallN Enterprise Handset Licenses. 10hrs p/mth p/license of call transcription included. Additional transcription hours can be purchased.

Additional handset licenses

Additional handset licenses can be added at any time and are charged on a pro-rata month basis for the remaining months left on your plan. The handset license renewal date remains the same for all your handset licenses.

Early Termination Charges

If you have paid in advance, you can cancel at any time and no Early Termination Charge (ETC) will apply. No refunds will apply, pro-rata or otherwise on unused amounts of your contract.

If you have taken up a TBS Repayment Option and you decide to cancel your package early, you will need to pay a TBS Repayment Option ETC. The ETC decreases by equal instalments each month you remain on the plan, and is calculated in accordance with your repayment terms as per our terms and conditions. Any applicable ETC's for your TBS package may also apply.

Other information

Manage your service online

There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit Or for customers with an account number starting with 2000, please go to or the My Telstra app available for download through the Apple or Android store.


The pricing in this Critical Information Summary is for your first billing cycle only. To opt into receiving paperless billing, visit to request an email bill and/or set up direct debit. For more information on other bill payment options, go to 

Bill Payment Charges

  • Direct Debit is our preferred payment method, you can set it up anytime at
  • Electronic payments – Free
  • Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
  • Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)

Transferring to the nbn network

If the nbn network comes to your area and you wish to transfer to the nbn network with Telstra, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible. If you are moving your service(s) to Telstra then you should not request your legacy service(s) to be disconnected from your current provider until you have assured yourself that your nbn service is operational.

If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

We're here to help

If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 133 677 (TTY). 

Complaints or disputes 

If you need to make a complaint you can:

  • call 13 2000 and say “complaint”
  • call your Account Representative if you have one.
  • visit

Further investigation 

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at

This is a summary only – the full legal terms for your service are contained in your agreement with Telstra, including Our Customer Terms which is available at businessgovernment/cloud-services 

Notification of Telstra's Corporate Restructure

As you may already be aware, as part of a corporate restructure, your account and services will be transferred internally within the Telstra Group from Telstra Corporation Limited to Telstra Limited.  This won’t impact your account or services or how you contact us, and there’s nothing you need to do.  This change will take place on 1 January 2023. For updates on the restructure and more information or to contact us about this change, visit This message is from Telstra Corporation Limited and Telstra Limited.