Telstra’s Regional and 3G Helpline to help you connect.
When your phone drops out or your internet slows to a crawl, it’s more than just frustrating—it can disrupt your business, your family life, and your ability to get things done. That’s why we have the Regional and 3G Helpline - to provide fast, reliable support from people who understand the realities of living and working in regional and remote Australia.
1800 990 853
Call us 7 days a week between 7am to 11pm AEST
Our agents are regionally based too. They know what it’s like to have mobile coverage that fades at the back gate or to juggle satellite internet while running a business from the paddock. They’re trained to investigate faults, troubleshoot issues, and escalate problems directly to our specialist teams when needed—so you’re not stuck chasing answers.
Our team can help you and your small business with issues around your NBN or Starlink connection, mobile service, coverage assessments, voice service or fixed line faults.
And if your issue goes beyond a fault—like figuring out which connectivity option is best for your property or business—you can drop by a store, send us a message in MyTelstra or reach out to the Regional Tech Hub.
Regional Tech Hub is a free, independent service staffed by experts who live in the bush and know the challenges firsthand. They’ll help you explore mobile, satellite, fixed wireless, or hybrid solutions tailored to your location and needs.
Whether it’s upgrading devices, navigating coverage issues, or understanding your options, they’re here to help you through it.
So, while Telstra and our helpline team are focused on fixing faults and helping you to remain connected, the Regional Tech Hub is here to help you plan for the future—because in the bush, connection isn’t just about signal strength. It’s about having the right support, from people who get it.
