Contact Telstra

Contact us

We're here and ready to help. Find out how to get in touch online, on the phone, or in person for help with your products and services.

Moving to an Upfront Plan?

Find the answers to questions about billing changes, AutoPay, international calling, roaming, plan features and more.

Get help with the change

Help in your hands

Contact us in the My Telstra app. Troubleshoot problems, manage your account and more. We'll know what services you have and connect you to the right expert by phone or chat.
Get in touch with My Telstra

Other contact options

Chat with us

If you don't use My Telstra, you can still chat with us online.

Chat now

Call us

Talk to us and get the help you need. See our contact centre hours.

Call 13 22 00

Speak with us in your language

For assistance in languages other than English, call the Telstra Multilingual Service Monday to Friday 8am – 6pm AEST.

Call 1800 241 600

Visit a store

Speak with one of our experts in-person at a Telstra store.

Find a store

National Relay Service (NRS)

If you’re Deaf or hard of hearing, or have a speech/communication difficulty you can use the National Relay Service (NRS) to contact us.

Explore using the NRS

Specialised support

REGIONAL AUSTRALIA

Dedicated support for regional, rural and remote Australians.

Accessibility & disability

Making our digital world accessible for everyone.

Priority Assistance

For customers with life-threatening medical conditions.

Payment assistance

Helping you stay connected when times are tough.

Compassionate care

We're here to help when someone has died.

Domestic & Family Violence

Get help to stay connected safely.

Let us know

Feedback and complaints

Good or bad, we'd love to hear from you. Share your thoughts.

Scams and security concerns

We take customer privacy and computer security seriously. 

Damaged equipment

Tell us about damaged equipment like payphones, manhole covers, pillars and cables.

More ways we can help

Online help & support

Find answers to your frequently asked questions.

Get help

Business customers

Get help and support if you're a business customer.

Business contact

Former employees

Send your query to the People Solutions team.

People Solutions

Media and other

Get in touch for media, investor, and corporate enquiries.

Other enquiries