Managing unwelcome calls
Put a stop to unwelcome calls
Discover how you can take action by using call blocking and screening to prevent unwelcome or nuisance calls from reaching you.
Blocking calls can help to quickly manage those unwelcome calls that you may be receiving. Whether you’re using a post-paid, pre-paid or work phone, there are many ways to effectively prevent these calls from reaching you.
Blocking calls on iPhone
Tap on the Phone icon at the bottom left corner of your screen.
Tap on the ‘Recents’ tab at the bottom of the screen.
Scroll down and tap ‘Block this Caller'.
Blocking calls on Android
Go to the ‘Phone’ > ‘Logs’ or ‘Recent’
Tap on the number of the caller you wish to block. Tap on the ‘i’ icon or on the three dots at the top right-hand side of your screen
Tap ‘Block’ or ‘Add to Auto Reject list’
Select ‘Block’ to confirm your decision.
Note: These steps may vary depending on your brand of Android mobile.
Blocking calls on your work phone
- Check with your phone system provider or IT service desk if you are able to block calls on your phone at work
- SIP Connect and ISDN - calls may be blocked if you can see the number calling
- Some technology types allow us to block or divert calls for you e.g. Digital Office Technology
If your business needs help with blocking unwelcome calls, please contact us through our unwelcome calls form for assistance.
Knowing who is calling you is important for protecting yourself from unwelcome calls. Screening calls adds an extra layer of security, helping you see exactly who's calling you before you answer the phone.
You can ask unknown callers to announce their name prior to being connected with Telstra's Call Guardian. By filtering your incoming calls, you can decide whether to accept or reject them.
Call Number Display
Call Number Display (CND) is a feature available on most home phones to display the phone number calling you. It helps you choose whether to answer the call or not. You can block the number by using the blocking feature available on your phone.
Screening calls via answering machine
You can set up a generic Telstra greeting by dialling 101 on your home phone and following the prompts. Setting up an answering machine will also help you screen your calls. Tell your friends and family to stay on the line until you hear their voice and pick up the call.
You can easily set up and manage the call forwarding settings for your nbn home phone using My Telstra. Here’s how: