Blocking calls

Blocking calls can help to quickly manage those unwelcome calls that you may be receiving. Whether you’re using a post-paid, pre-paid or work phone, there are many ways to effectively prevent these calls from reaching you.

Post-paid mobiles

Mobile Protect

You can block calls at a network level , including calls from overseas and private numbers, via Mobile Protect on your Post-Paid mobile. You can turn Telstra Mobile Protect on or off at any time in the My Telstra app or My Account

Pre-paid mobiles

Blocking calls on iPhone

Step 1

Tap on the Phone icon at the bottom left corner of your screen.

Step 2

Tap on the ‘Recents’ tab at the bottom of the screen.

Step 3
Click the ‘i’ symbol next to the unwanted number
Step 4

Scroll down and tap ‘Block this Caller'.

Step 5
Confirm your decision

Pre-paid mobiles

Blocking calls on Android

Step 1

Go to the ‘Phone’ > ‘Logs’ or ‘Recent’

Step 2

Tap on the number of the caller you wish to block. Tap on the ‘i’ icon or on the three dots at the top right-hand side of your screen

Step 3

Tap ‘Block’ or ‘Add to Auto Reject list’

Step 4

Select ‘Block’ to confirm your decision.

Note: These steps may vary depending on your brand of Android mobile.

Business Services

Blocking calls on your work phone

  • Check with your phone system provider or IT service desk if you are able to block calls on your phone at work
  • SIP Connect and ISDN - calls may be blocked if you can see the number calling
  • Some technology types allow us to block or divert calls for you e.g. Digital Office Technology
 

If your business needs help with blocking unwelcome calls, please contact us through our unwelcome calls form for assistance.

Screening calls

Knowing who is calling you is important for protecting yourself from unwelcome calls. Screening calls adds an extra layer of security, helping you see exactly who's calling you before you answer the phone.

Home phones

Call Guardian

You can ask unknown callers to announce their name prior to being connected with Telstra's Call Guardian. By filtering your incoming calls, you can decide whether to accept or reject them.

Home phones

Call Number Display

Call Number Display (CND) is a feature available on most home phones to display the phone number calling you. It helps you choose whether to answer the call or not. You can block the number by using the blocking feature available on your phone.

Home phones

Screening calls via Answering Machine

You can set up a generic Telstra greeting by dialling 101 on your home phone and following the prompts. Setting up an answering machine will also help you screen your calls. Tell your friends and family to stay on the line until you hear their voice and pick up the call.

Home phones

Call forwarding

You can easily set up and manage the call forwarding settings for your nbn home phone using My Account. Here’s how:

Step 1

In My Account, go to the nbn home phone service you’d like to apply call forwarding to and select Manage plan and allowances

Step 2

Scroll down to Features where you’ll find Call settings and select Manage

Step 3

Select Call forwarding 

 

Step 4

Customise your Call forwarding settings