Mobile Support

Choose your account type to get the right support

Self-serve - non 7000 accounts

ONLY NON 7000 ACCOUNTS 

Telstra Order Express (TOX)

Best for:
  • Ordering new mobile plans, devices or accessories.
  • Changing mobile plans.
  • Bulk deactivating mobile services.
  • Viewing Reports (mobile details, adaptive fund/repayment).
  • For accounts that start with 7000 - use Telstra Connect.

For further support with TOX, get in touch via call or email.

BOTH 7000 & NON 7000 ACCOUNTS 

Telstra Connect

Best for:
  • Forwarding, voicemail & call barring.
  • International calling & roaming.
  • Checking data usage.
  • Messaging services & usernames.
  • Single deactivating or reactivating.
  • Replacing SIM/PUK.
  • Managing data access points.

For further support with Telstra Connect, get in touch via call or email.

Popular links

Get in touch

Important to know

You'll need to be an Authorised Representative for some changes and enquiries. If you're unsure, just call us. If you have a Managed Service Desk or Telstra Partner, you can engage them directly.

ONLY NON 7000 ACCOUNTS 

Email

For non-urgent requests email us and include your service or account details.

  • Enterprise: corporate.sdt@team.telstra.com
  • Business: business.care@team.telstra.com

Use either email if you're unsure.

Self-serve - 7000 accounts

BOTH 7000 & NON 7000 ACCOUNTS 

Telstra Connect

Best for:
  • Forwarding, voicemail & call barring.
  • International calling & roaming.
  • Checking data usage.
  • Messaging services & usernames.
  • Single deactivating or reactivating.
  • Replacing SIM/PUK.
  • Managing data access points.

For further support with Telstra Connect, get in touch via call or email.

Popular links

Get in touch

Important to know

You'll need to be an Authorised Representative for some changes and enquiries. If you're unsure, just call us. If you have a Managed Service Desk or Telstra Partner, you can engage them directly.

Still can't find what you're looking for?

Submit a general support or product enquiry.

Submit an enquiry