Changing an APN setting

How to change your network settings on your mobile device

Below are instructions on how to change your network settings (the APN) on your mobile device to ensure you can continue to access your company’s private network and the internet when Telstra moves your account to our digital environment.

Samsung Android smartphone

  1.  Go to settings
  2. Tap on Connections
  3. Tap on Mobile Networks
  4. Tap on Access Point Names
  5. Tap the top right hand menu represented in 3 dots, and choose to reset to default
  6. Tap reset on the confirmation pop up
  7. Check Telstra Internet APN = telstra.wap
  8. Check Telstra Broadband APN = telstra.internet 

Generic Android smartphone (non-Samsung)

  1. Go to settings
  2. Tap on Network and internet
  3. Tap on SIMs
  4. Tap on “Telstra”
  5. Scroll down to the bottom and tap on Access point names
  6. Tap the top right hand menu represented in 3 dots, and choose to reset to default
  7. Tap reset on the confirmation pop up
  8. Check Telstra Internet APN = telstra.wap
  9. Check Telstra Broadband APN = telstra.internet 

Samsung Android tablet

  1. Go to settings
  2. Tap on Connections
  3. Tap on Mobile Networks
  4. Tap on Access Point Names
  5. Tap the top right hand menu represented in 3 dots, and choose to reset to default
  6. Tap reset on the confirmation pop up
  7. Check Telstra Internet APN = telstra.wap
  8. Check Telstra Broadband APN = telstra.internet 

Generic Android tablet (non-Samsung)

  1. Go to settings
  2. Tap on Network and internet
  3. Tap on SIMs
  4. Tap on “Telstra”
  5. Scroll down to the bottom and tap on Access point names
  6. Tap the top right hand menu represented in 3 dots, and choose to reset to default
  7. Tap reset on the confirmation pop up
  8. Check Telstra Internet APN = telstra.wap
  9. Check Telstra Broadband APN = telstra.internet

Apple iPhone

  1. First of all, please ensure your Apple iPhone iOS version is on iOS 6 or later before you commence the following steps.  If you are on earlier iOS versions, please ensure you have the device updated before proceeding further.
  2. Go to Settings
  3. Tap on General
  4. Scroll down to “Profile” if your iPhone is on iOS 11 or earlier, or “VPN & Device Management” if your iPhone is on iOS 12 or later
  5. If there is a configuration profile, it is strongly recommended to remove the profile by tapping on the profile and choose Remove Profile.  You will be prompted to enter your device password to complete this step.
  6. Go back to Settings -> General to reset your network settings
    1. If you’re on iOS 14 or earlier, tap on Reset, followed by Reset network settings.  You will need to enter device password when prompted, followed by confirming selection.  Warning: please ensure only reset network settings option is select to avoid reset the entire device and lose your important information. 
    2. If you’re on iOS 15 or later, tap on Transfer or Reset iPhone -> Reset -> Reset Network Settings.  You will need to enter device password when prompted, followed by confirming selection.  Warning: please ensure only reset network settings option is select to avoid reset the entire device and lose your important information.
  7. After the network settings reset, please note that you will have to re-join all the Wi-Fi network you have previously configured.  We apologise for the inconvenience, however this is necessary to ensure your iPhone mobile data continues to function.

Apple iPad

  1. Go to Settings
  2. Tap on Mobile Data
  3. Tap on APN Settings
  4. Ensure Mobile Data APN = telstra.wap, if not, please tap the APN text and correct the setting
  5. Ensure Personal Hotspot APN = telstra.internet, if not, please tap the APN text and correct the setting

Mobile hotspot (Netgear Nighthawk M5 as an example)

On device

  1. On the device on-screen management, tap Settings
  2. Tap on Broadband
  3. Ensure APN = telstra.internet. If not, please tap the APN text then “details”
  4. Tap on the APN* and enter telstra.internet on the on-device keyboard then Done.

Via Web Management UI

  1. Ensure your laptop is tethered to the Netgear Nighthawk M5 mobile hotspot
  2. In your choice of browser, go to http://m.home/ or http://192.168.1.1/
  3. Enter your user name and password.
  4. Click on Settings -> Advanced Settings -> Cellular.  Check the selected APN profile under APN section, and please ensure the default APN profile “Telstra Broadband” which the APN = telstra.internet is selected.

Mobile hotspot (Telstra 5G Wi-Fi Pro or ZTE MU500 as an example)

1.   Ensure your laptop is tethered to the Telstra 5G Wi-Fi Pro mobile hotspot

2.   In your choice of browser, go to http://m.home/ or http://192.168.0.1/ and enter your password

3.   Click on Settings -> Network Settings -> APN.  Click Disconnect on the bottom right of the page first.  Check the selected APN profile under APN profile, and please ensure the default APN profile “Telstra Internet” which the APN = telstra.internet is selected then click Connect.