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your family online.
Telstra Broadband Protect is the easy way to help you and your family stay safe online on any device connected to your Telstra home broadband service. The service is just $9.95/month or added at no additional cost with a new Telstra home broadband bundle (purchased after 30 June 2015).
FREE with new home broadband bundles purchased after 30 June 2015
or just $9.95 per month
or just $9.95 per month
Ready to get started?
Log in to 24x7
Using your Telstra ID and password, log in to Telstra 24x7 My Account or the Telstra 24x7 App.
Telstra Broadband Protect is automatically activated for Telstra Home Internet Bundles purchased after 23rd August 2016. If you have not activated Telstra Broadband Protect or would like to purchase it, select your internet service under 'Plans & usage' and scroll down to the 'Add-ons' section.
Once activated you can setup Parental Controls and Anti-Virus Plus Security via Telstra 24x7 My Account or the 24x7 App. Select your internet service under 'Plans & usage', scroll down to 'Telstra Broadband Protect' under 'Add-ons' and hit the 'Manage' button. Parental Controls can also be managed on the go with the Telstra 24x7 App.
Already got Broadband Protect?
Your security starts with safer broadband with Network Protection. Network Protection helps protect every device connected to your Telstra home broadband from websites hosting known malware, malicious content, scams and viruses.
When we complete your order, Network Protection is automatically enabled so there’s no need for software downloads or installation.
and homework time
With one simple setting, you can help protect everyone connected to your Telstra home broadband service from known inappropriate sites and content (including visitors using your home Wi-Fi on their own devices). Set internet access times to help manage when the kids can go online in the home, and use Homework Time to restrict social networking and online gaming while they study.
Install Anti-Virus Plus Security on up to six compatible Mac and PC computers and Android devices to help keep them free from known viruses, spyware and other threats – both in and outside the home, and when sharing files on external drives on your device. Help protect your personal and financial data when shopping and banking online with Safe Browser for up to 6 of your Windows PCs.
See a full list of compatible devices
Telstra Mobile Protect
If you have a Telstra post-paid mobile, you can activate Telstra Mobile Protect for free and take control of your family's safety.
Questions about Telstra Broadband Protect? We can help
Call 1800 170 141
Prefer to talk to someone over the phone? We're here to answer your questions about Telstra Broadband Protect.
Have a question about Telstra Broadband Protect? Ask our customers.
Things you need to know
To be eligible for Telstra Broadband Protect you need a 13 digit account number and a Telstra ADSL, Cable, NBN, Velocity FTTP or BigPond Wireless broadband service. Network Protection and Parental Controls do not work when connecting to Wi-Fi using a Telstra Air® hotspot; or to the Telstra 3G or 4G mobile networks.
- You will be charged $9.95 for Telstra Broadband Protect on your Telstra bill monthly, unless you add it for no additional charge to your new Telstra broadband bundle purchased after 30 June 2015. If your eligible Telstra broadband bundle is cancelled, and you move to a plan where a full monthly discount for Telstra Broadband Protect isn’t available and retain your broadband service to which Telstra Broadband Protect is connected, you will be automatically charged a pro rata amount of the Telstra Broadband Protect monthly fee for the remainder of the current month and from then on the monthly fee of $9.95 for Telstra Broadband Protect, unless you cancel it.
- You can cancel at any time by visiting My Account or the Telstra 24x7® App. If you cancel your Telstra broadband service, your Telstra Broadband Protect service will also be cancelled.