Disaster assistance
Supporting you through a natural disaster
Whether you need immediate support or support through disaster recovery, we're here to help keep you connected and safe.
Emergency links
Check for service outages in your area
Find information on network outages in your area and estimated fix times.
Disaster support
Whether it's a temporary interruption to your service and you need immediate support or if you're recovering from a disaster, we can support you.
Immediate support during a disaster
To help you stay in touch if you've had to leave your premises due to a disaster, we'll give you:
- free call diversion from your home or business phone to another number
- free call diversion from your mobile phone, chat with us
- extra data for Pre-Paid, post-paid and Upfront mobile customers. (We'll send you an SMS to confirm if you're in an affected area and eligible.)
- Eligible Pre-Paid mobile customers get an extra 70GB of data for use within 30 days in Australia. The extra data will be applied within 24 to 48 hours.
- Eligible post-paid and Upfront mobile customers get an extra 100GB of data for use within 30 days in Australia. The extra data will be applied within 24 to 48 hours.
- billing and payment support.
Eligible Post-Paid and Upfront personal and small business mobile and mobile broadband customers will receive an extra 100GB of data to use in Australia within 30 days.
Pre-Paid mobile and mobile broadband customers with an active recharge can register for 70GB of additional data to use in Australia within 28 days (depending on your plan).
Sign in to the My Telstra app and if you're eligible the extra data will be available within 48 hours. We'll send you an SMS when it's been applied. You won't see the extra data on your bill or invoice, but it will appear in your app usage information.
Support during disaster recovery
If you've suffered severe damage or loss of your home or business premises and need to relocate, we can help keep you connected by:
- free call diversion from your home or business phone to another number
- covering the connection cost of a new phone service at your temporary address
- re-connecting your home or business phone at your original address
- billing and payment support.
Call us on 1800 888 888 to get disaster recovery support.
Helping keep you connected during the disaster
Free calls and Wi-Fi at our payphones
All calls from our payphones to standard local, national and mobile numbers in Australia are free.
You can also get free Wi-Fi at payphones equipped with free Telstra Wi-Fi.
Enable Wi-Fi calling
If the cellular network signal is down during a disaster, you can still use your mobile phone to make and receive calls and text messages, provided it supports Wi-Fi Calling.
Frequently asked questions
If you're in a disaster affected postcode, please call us on 1800 888 888 for billing and payments support. You can also access other payment assistance options through our payment assistance.
Chat with us or call us on 1800 888 888 to discuss other options.
Yes, chat with us or call us on 1800 888 888 and we'll send you a temporary device to get you back online as soon as possible.
Chat with us or contact us on 1800 888 888 and we'll send you a replacement modem.
- You can set up free call diversion from your home or business phone to another number.
- All calls from our payphones to standard local, national and mobile numbers in Australia are free at all times.
Related links
Regional & Rural Australia
When you're living in some of Australia's most remote areas, staying connected can be a matter of life and death.
Priority Assistance
If you depend on a functioning home phone due to a life-threatening medical condition, we prioritise the repair.
Access for everyone
We're providing better access to information to consider flexible low-cost options for those who need it most.
Rather get in touch? Let's get you connected
Online help & support
Find answers to your frequently asked questions.
Chat now
If you have any questions, chat with us or call 1800 888 888.
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via chat and much more.
Multilingual support
Speak with us in your preferred language. We've got you covered.