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We're committed to being transparent and accountable for all of our business decisions. We don't just want to be a market leader, we want to also contribute to our community through programs designed to create a brilliant connected future for everyone.

We'll never stop striving to improve our business practices and we're committed to doing so in a way that is fair, ethical, environmentally sound and sustainable.

Our Human Rights Policy (PDF, 191 KB) outlines our commitment to everyone we impact upon, from customers to contractors to communities. We're a proud signatory to the United Nations Global Compact, a voluntary initiative where we have committed to uphold ten universally accepted principles covering human rights, labour, the environment and anti-corruption practices across our business operations.

To help everyone access the web safely and responsibly, we offer cyber safety resources for parents and families. We also run a range of digital literacy programs, ensuring everyone can benefit from being online and connected

Access for Everyone

Because everyone's circumstances are different, we offer a wide range of service options to help keep you connected. Our Access for Everyone program enables Australians at disadvantage to make use of services that can help them out of that position.

Read more information on our Access for Everyone program.

Supplier Code of Conduct

In 2014 Telstra implemented a Supplier Code of Conduct which outlines our expectations in the areas of labour and human rights, health and safety, environment, ethical dealings and supply chain diversity. The Supplier Code of Conduct applies to all suppliers to Telstra. More information is available on the Supplying to Telstra page.

Metadata and transparency

As digital technology becomes increasingly central to our lives, we are generating more data than ever before. Some of our customers and the broader community are also increasingly interested in who has access to this data.

Consequently, we have transparency measures in place aimed at providing our customers with greater understanding of and access to the data we hold.

We offer customers the same access to their metadata as we are required to offer to law enforcement agencies without a warrant. This approach is aimed at providing our customers with a clearer picture of the data we provide in response to lawful requests. It builds upon our Transparency Report, which outlines our legal obligation to assist national security and law enforcement agencies, as well as the types of law enforcement requests we receive each year.

For more on our commitment to responsible business, read the Responsible Business section of our Sustainability report.

Telstra Phonecards support asylum seekers

When Zahra*, a 26 year old Iranian journalist, had to flee her home country for Australia, a Telstra Phonecard helped her connect with her new community.

Zahra is a client at the Asylum Seeker Resource Centre (ASRC), Australia’s leading asylum seeker organisation. Suffering from Post Traumatic Stress Disorder as a result of experiencing torture in Iran, she attends counselling appointments at the ASRC and receives support including food, public transport fares and a Telstra Phonecard.

ASRC Material Aid Coordinator Barney Frankland says: “Most of our clients have experienced traumatic events in their countries of origin. To make matters worse, they come to Australia with no established relationships in the community. 

Phonecards for those in need

Telstra's Access for Everyone program improves the lives of people like Zahra. It provides a link to vital health and support services and connects people with their new friends and communities in Australia.”

The ASRC is one of more than 2,000 community organisations we partner with to deliver Access for Everyone.

*not her real name